https://community.spotify.com/t5/Subscriptions/Spotify-Premium-Family/m-p/4436735#M97536 <P>Hi,&nbsp;</P><P>i recently got a new phone and I logged in to my Spotify account and I pay for the subscription of Premium Family and it says my subscription is FREE but not letting me use my Premium Family subscription.</P> Fri, 30 Mar 2018 01:32:16 GMT PeterM11 2018-03-30T01:32:16Z https://community.spotify.com/t5/Subscriptions/Spotify-Premium-Family/m-p/4436735#M97536 <P>Hi,&nbsp;</P><P>i recently got a new phone and I logged in to my Spotify account and I pay for the subscription of Premium Family and it says my subscription is FREE but not letting me use my Premium Family subscription.</P> Fri, 30 Mar 2018 01:32:16 GMT https://community.spotify.com/t5/Subscriptions/Spotify-Premium-Family/m-p/4436735#M97536 PeterM11 2018-03-30T01:32:16Z https://community.spotify.com/t5/Subscriptions/Spotify-Premium-Family/m-p/4438502#M97672 <P>Hey&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/19483472">@PeterM11</a>, welcome to the Community!</P> <P>&nbsp;</P> <P>It sounds like you might have an extra account that's Free. In this case, we suggest you follow the steps listed <A href="https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/" target="_self">here</A>&nbsp;to see if you can find an extra account.</P> <P>&nbsp;</P> <P>Give it a try and keep us posted on how it goes.</P> Sat, 31 Mar 2018 17:58:25 GMT https://community.spotify.com/t5/Subscriptions/Spotify-Premium-Family/m-p/4438502#M97672 SergioDavid 2018-03-31T17:58:25Z