topic Please contact me. in Subscriptions

Please contact me.

user-removed — Tue, 03 Apr 2018 18:04:08 GMT

As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried to help me fix it the other night and said he couldn't see where I had a subscription. So I signed up the next day for the $9.99 free trail. Then I found This on my Credit Card Statement. I only need one account and would like to cancel the free trail but dont want to lose my Spotify again. Can someone help me? OUntil I restarted the free trail I was never able to sign on to spotify.

Re: Please contact me.

Hubo — Tue, 03 Apr 2018 18:08:39 GMT

Hey @user-removed, thanks for your post here!

That's not cool! Let's get to the bottom of this! It sounds like you might have multiple accounts. One with Premium for Family and one with a Premium trial.

I recommend to cancel your subcription on the account with the Premium trial and only using your Premium for Family account moving forward. You can find all the accounts you have with these steps. Let me know how that goes!

Have an awesome day!

Re: Please contact me.

user-removed — Tue, 03 Apr 2018 18:23:49 GMT

Ok I will try it, but I'm afraid I will lose access to my account again. Will let you know what happens...

Thanks for your help!!