topic Can't go premium in Subscriptions

Can't go premium

macsimdan — Mon, 09 Apr 2018 18:05:09 GMT

Hello, Spotify just arrived in my country and the hype is real, but i have this major problem, i can't go premium, after i enter all my card info, there pops up a red window that says:

Payment failed. Try again, or use a different payment method. Get help"

I did all that stuff that asked in the "help" section and nothing changed.

I called at the bank and they said that the problem is not from them. Please someone help me!

Re: Can't go premium

MaríaCamila — Tue, 10 Apr 2018 19:33:10 GMT

Hey @macsimdan, welcome to the Spotify Community!

In this case, could you make sure that your payment card meet these requirements? If so, we’d recommend reaching out to your bank for more info.

In the meantime, we suggest you clear the cache/cookies from your browser and try to make the payment again.

Keep us posted.