topic Giftcard code not readable anymore in Subscriptions

Giftcard code not readable anymore

Fabian2402 — Tue, 10 Apr 2018 12:22:52 GMT

I bought a 10€ giftcard and the code got damaged when i scratched it and when i tried to contact the support some difficulties came up.

I was told to send them the pictures of the card and the receipt but the e-mail just won´t send.

I can send e-mails to other people with no problem but not top the spotify support soooo...

Is the e-mail cache of the support full or is it not working properly or am i doing something wrong ?

Re: Giftcard code not readable anymore

Maxim — Tue, 10 Apr 2018 13:10:45 GMT

Hey @Fabian2402,

Thanks for reaching out.

I’m sure you should be able to attach a file. If you’re having trouble, I’d recommend reaching out SpotifyCares on Twitter via DM. You might find it easier to attach a screenshot 🙂

Re: Giftcard code not readable anymore

Fabian2402 — Tue, 10 Apr 2018 16:56:27 GMT

i will try it and report back what happened

Re: Giftcard code not readable anymore

Fabian2402 — Tue, 10 Apr 2018 17:28:33 GMT

fast reply from the twitter support and an instant solution