topic Re: Premium not working in Subscriptions

Premium not working

kristina_53 — Mon, 29 May 2017 13:29:30 GMT

Hi! A week ago I subscribed for the offer of having Premium for three months at a lower cost and then continue with the monthly cost. When I check I can see the card used for my payment is registered but it still says I have Spotify Free. From August 24 the regular payment starts but how can I get access to Premium right now when I only pay 9 SwCr a month

Re: Premium not working

mranonymous33 — Mon, 29 May 2017 13:52:23 GMT

Yesterday I bought this package 3 monthly and shows that I have free version

Re: Premium not working

Robert_W — Mon, 29 May 2017 20:17:38 GMT

Hey @kristina_53 & @mranonymous33,

Did you get any email from Spotify confirming your payment?

Also can you please check your bank account and tell me if the account shows as pending or deducted?

Thanks!

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Re: Premium not working

kristina_53 — Mon, 29 May 2017 18:47:21 GMT

I got a receipt from Spotify dated May 24 and the payment is done. I have a number if you need that.

Re: Premium not working

Robert_W — Mon, 29 May 2017 20:16:34 GMT

Hi @kristina_53,

That is odd.

Could you please double check that the account your logging into were you are seeing the free status is the same account you used to pay for the subscription on?

If all that is in order I would reccommend that you contact Spotify here and they can take look to see what is going on:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Keep me updated on how how it goes 🙂

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