topic Re: Subscribed to premium. Getting free in Subscriptions

Subscribed to premium. Getting free

Ninistumpf — Tue, 10 Apr 2018 16:39:54 GMT

I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doesn’t help either.

Re: Subscribed to premium. Getting free

MaríaCamila — Tue, 10 Apr 2018 19:16:39 GMT

Hey @Ninistumpf, welcome to the Spotify Community!

It might be possible that you have two different accounts, so we'd recommend checking this info. Also, could you let us know if this happens on another devices?

In the meantime, we recommend you log out/back in with the username registered here.

Let us know how it goes 🙂

Re: Subscribed to premium. Getting free

Ninistumpf — Tue, 10 Apr 2018 20:18:30 GMT

I tried with every method mentioned in this blog. I was able to solve it deleting the app and reinstalling it!
Thanks for your answer though!x

Re: Subscribed to premium. Getting free

Melody — Wed, 11 Apr 2018 12:59:53 GMT

Hey there, @Ninistumpf

We're happy to hear you're up and running now.

Any questions in the future, we'll be...

spotify:track:7vqUr6K2Js9Paq4kdNSOm6:small

Have a great day,
/M