topic Re: Ex using card for subscription in Subscriptions

Ex using card for subscription

Sarahjb89 — Wed, 11 Apr 2018 18:12:40 GMT

My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use.

Re: Ex using card for subscription

feelikeastrangr — Wed, 11 Apr 2018 19:29:22 GMT

Hi @Sarahjb89, thanks for being part of the Spotify Community!

Do you have access to the account? You or your ex will need to change out the card on file. Instructions for this can be found here

Additional help with payment troubles here

If your card is being charged without your permission, suggest you contact Spotify directly here

Please mark as 'solved' if this reply answered your query, so others will be able to see the solution. Thank you!

Re: Ex using card for subscription

Sarahjb89 — Wed, 11 Apr 2018 20:26:56 GMT

My card is being used without my permission and the individual will not respond or comply with my requests to change the card information.

I’ve tried reaching out directly to Spotify but it just keeps re routing me to the forums or simple troubleshooting answers.

Re: Ex using card for subscription

osornios — Thu, 12 Apr 2018 22:28:29 GMT

Hey @Sarahjb89

Since you already used the contact form, and got the automated response, reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook. 🙂