Charged without services

Jaylan7 — Wed, 11 Apr 2018 16:33:31 GMT

Hi,

i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortunately your system couldnt verfy me as a student! I want my money back ASAP

Re: Charged without services

Maxim — Thu, 12 Apr 2018 10:32:20 GMT

Hey @Jaylan7,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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Charged without services

Re: Charged without services