Charge but no subscription

jhug2 — Wed, 11 Apr 2018 16:37:26 GMT

Hello!

I wanted to subscribe on a student account. But my university is not eligible.

I still have a free account but I have been charge the amount of the student account.

Will Spotify reimburse me ?

Thanks

Re: Charge but no subscription

Maxim — Thu, 12 Apr 2018 10:32:41 GMT

Hey @jhug2,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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Charge but no subscription

Re: Charge but no subscription