topic Re: Cannot enter payment details in Subscriptions

Cannot enter payment details

PBoudin — Tue, 17 Apr 2018 11:30:17 GMT

Hi,

I recieved help recently to relocate my account to Ireland, but now that it is done, I cannot update my payment method/card.

I click subscription but get no option to enter/edit anything...

Can anyone help?

Luke — Tue, 17 Apr 2018 14:13:43 GMT

please try to edit your payment method here.

Have a nice day!

LK608

PBoudin — Tue, 17 Apr 2018 15:30:43 GMT

Hi, that's where I was before, I get no options to edit my premium subscription details, just cancel it or change plan. Am I missing something?

Luke — Tue, 17 Apr 2018 19:40:07 GMT

Hey again @PBoudin,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608