Two Accounts, Two Charges

cswright — Tue, 17 Apr 2018 19:40:26 GMT

About 2 years ago, I opened an account. Canceled it (paid $5.00+ p/m) to keeps playlists, etc.) I've since opened another Spotify account and want to completely cancel the one I opened two years ago but that email no longer exists and I don't really even remember it not to mention the password. For the last 8-10 months, I've just let the charge to my account ride due to the issues stated. I want to get the charge to stop. My new account obviously uses a different email and it's set up through a different CC as well. How do I get the charges to stop?

Re: Two Accounts, Two Charges

Maxim — Wed, 18 Apr 2018 12:03:43 GMT

Hey @cswright,

You can reach out to Support to see if they'll be able to help with this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Two Accounts, Two Charges

Re: Two Accounts, Two Charges