topic Re: Running Premium on more than one device in Subscriptions

Running Premium on more than one device

panos3 — Tue, 30 May 2017 14:09:33 GMT

Hello,

I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly appreciated. Thanks.

Panos

Re: Running Premium on more than one device

Maxim — Tue, 30 May 2017 15:51:51 GMT

Hey @panos3,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

If you don't have another email address, note how you log into the Spotify app usually.
If you use your Facebook details try entering your Spotify username (if you created one originally).
If you use your Spotify username try entering just your email address.

Re: Running Premium on more than one device

panos3 — Tue, 30 May 2017 17:49:59 GMT

Thank you Maxim for the prompt response! I appreciate it.

I have two email addresses:

****s@*****r.edu
p****s@gmail.com

Here is what I have done so far but still no resolution:
1) I was signed in with p****s@gmail.com in my Spotify mobile app and
upgraded to Premium.
2) After that, I went to my desktop to sign in with the same credentials
and it didn't give me access to Premium.
2) Based on your email suggestions, I signed out of my mobile app and
signed in again with my other email address i.e. ****s@*****r.edu successfully
and it gave me access to Premium
3) Then, I tried to sign in on my desktop on Spotify as ****s@*****r.edu and
it tells me that this user name doesn't exist (but it does let me login as
p****s@gmail.com but with no access to Premium)

Would you please let me know what else to try? Should I uninstall the
mobile app and install it again?

Thanks and please give the response team an A+.

Best
Panos

Re: Running Premium on more than one device

panos3 — Tue, 30 May 2017 17:56:08 GMT

And I have not received any emails to either of my email accounts, strange?

Re: Running Premium on more than one device

Maxim — Tue, 30 May 2017 21:35:21 GMT

Please reach out to the Spotify Support Team so they can help you locate your second account. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.