topic Cancelled my subscription but my money was still taken off me. in Subscriptions

Cancelled my subscription but my money was still taken off me.

Samdx — Fri, 20 Apr 2018 06:51:29 GMT

I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!

Re: Cancelled my subscription but my money was still taken off me.

Maxim — Fri, 20 Apr 2018 09:54:26 GMT

Hey @Samdx,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

Re: Cancelled my subscription but my money was still taken off me.

Samdx — Fri, 27 Apr 2018 23:07:51 GMT

Thank you for that, I realised that I did not receive an email, this problem is my fault.

Thanks