topic Troubles with first payment in Subscriptions

Troubles with first payment

Rednex — Sat, 21 Apr 2018 19:42:45 GMT

Hi unfortunately i got some troubles, when i tried to pay the first Spotify month. I check the data, And they were fine, but after i pushed the button for create my premium account then on the screan jumps the sentence your payment had failed. Of course i spoke with peoples of my bank but they Told me everything si Ok from theyr side. Idk were the error is. Thx for answering me And hope we can find a solution, cuz i want to be the one whose gonna pay you 🙂

Re: Troubles with first payment

Alfredo — Tue, 24 Apr 2018 01:57:49 GMT

Hey @Rednex, welcome to the community!

Let's make sure your card meets the requirements on the picture attached to this post. You may need to reach out to your bank or card issuer to make sure it does.

If you're sure the card can be used, try clearing your browser's cache and cookies or using an incognito window to try again.

As a last resource, you can try using a different payment method.

Let me know how it goes.

Re: Troubles with first payment

mkzprime — Tue, 24 Apr 2018 02:47:34 GMT

I would like to know, why my premium account has not been activated yet, I have already made the payment by credit card and it has been authorized, but my account is still free.

solve my problem..

Re: Troubles with first payment

Rednex — Tue, 24 Apr 2018 05:31:05 GMT

Dear worker, i tryed another browser with anonymous window And for my surprise it works. Now i am another one whos using premium. Maybe this problem rises cuz of safari at iOS. Anyway Thx for answer it really helps. With wishing great day.

Satisfied customer

Re: Troubles with first payment

Melody — Wed, 02 May 2018 16:51:34 GMT

Hey folks,

@Rednex Thanks for letting us know you're up and running now, we're happy to hear!
If you need us in the future, just give us a shout.

@mkzprime

Sorry to hear you paid for Premium but you're seeing Free.

Do the steps here help out: https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ ? Keep us posted 🙂

Thanks,