topic Re: Help! Can't purchase! in Subscriptions

Help! Cant purchase!

Elferth — Sat, 07 Apr 2018 08:50:26 GMT

I need help! I cant purchase spotify using my paymaya account and it always showing "Purchase Failed etc."

Re: Help! Cant purchase!

SergioDavid — Sun, 08 Apr 2018 17:41:10 GMT

Hey @Elferth, welcome to the Community!

Try signing up for Premium with PayMaya using a different device to see if it makes a difference at all. If not, you can try on a different connection to see if it helps.

Let us know how it goes.

Re: Help! Can't purchase!

m12321 — Wed, 25 Apr 2018 04:40:25 GMT

This is absurd. I get the same message when trying to purchase a gift card. I tried two desktop browsers and mobile and no success. Why can't I use a normal Amex to make this purchase?

You're suggesting we download another app, (not commonly used paypal/apple pay/venmo) and use that, just to purchase a simple item online? Absolutely horrible user experience, makes me never want to attempt to gift this service again.