topic Re: need billing address in Subscriptions

need billing address

hie78y46o1w98nt — Fri, 27 Apr 2018 09:22:50 GMT

I have a problem. I would like to pay my bill, but I do not have a billing address from you (I pay via invoice). Which account should I transfer it to? or where can I specify my account when invoicing?

Re: need billing address

Maxim — Fri, 27 Apr 2018 12:35:32 GMT

Hey @hie78y46o1w98nt,

Can you please provide some more info about your issue/what you're trying to do?

It'd be good to know how you found the option to pay via invoice.

You can learn more about payment methods for Spotify at https://support.spotify.com/account_payment_help/subscription_information/payment-methods/.

Re: need billing address

hie78y46o1w98nt — Fri, 27 Apr 2018 12:42:41 GMT

these are the payment options of you and I chose Klarna (invoice)

I can not send any because I do not know where and I could not select a bank account.

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Re: need billing address

Maxim — Fri, 27 Apr 2018 14:08:12 GMT

I'd recommend reaching out to Support so that they can try to look into this for you 🙂

Contact form: https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Re: need billing address

hie78y46o1w98nt — Fri, 27 Apr 2018 17:16:41 GMT

I can not find any contact for the support or can I go to the link in the e-mail here?

Re: need billing address

Maxim — Fri, 27 Apr 2018 17:49:17 GMT

The recommended support channel is linked in my previous post.

Re: need billing address

hie78y46o1w98nt — Fri, 27 Apr 2018 18:33:41 GMT

Okay, thanks for youre Help