topic Re: Cannot See Streams For New Single, Only NaN in App & Features

Cannot See Streams For New Single, Only NaN

jxss — Fri, 17 Sep 2021 12:54:59 GMT

Hello!

I'm having an issue with my artist account. I released a single a few days ago and being curious, I wanted to see how many people have listened to it so far. However, I noticed that instead of showing numbers, it just shows 'NaN' under the streams section.

My song also doesn't appear 'songs,' only my older ones do and the streaming numbers for those songs hasn't changed even though people have been streaming them. I'm not sure if anyone else is having this issue or not but I was wondering why this could be happening. Any help will do.

Thank you!

Re: Cannot See Streams For New Single, Only NaN

fbreslin — Sun, 05 Jan 2020 22:01:26 GMT

Same issue for myself although my track only went up today!

Re: Cannot See Streams For New Single, Only NaN

jxss — Sun, 05 Jan 2020 22:21:57 GMT

I can see them now. Not sure what really happened. Maybe just a weird bug?

Re: Cannot See Streams For New Single, Only NaN

Abetz — Fri, 10 Jan 2020 01:16:08 GMT

I’m having the same issue. While My Guitar Gently Weeps, by Heather and Snow, dropped yesterday, and under streams is that NaN. Also, the new release only shows up under releases- not songs. Can anyone shed some light on this? It’s been extremely frustrating:(

Re: Cannot See Streams For New Single, Only NaN

OPR-1 — Wed, 12 Feb 2020 15:26:27 GMT

Same here, does anyone know why?

Re: Cannot See Streams For New Single, Only NaN

引きこもり — Wed, 12 Feb 2020 15:34:23 GMT

Hey guys, I suggest contacting support for this.

Re: Cannot See Streams For New Single, Only NaN

Abetz — Wed, 12 Feb 2020 18:09:45 GMT

Hi!

I never figured it out- it just magically fixed itself so I don’t know
🤷🏻‍♀️