topic Re: Account in App & Features

Account

prov1 — Sat, 30 Oct 2021 14:40:54 GMT

I am currently trying to create a new account for my family, and when I try and enter their email (which isn't linked to a spotify account) it states that it already is an account. Is there any way to fix this?

Re: Account

Nico — Tue, 08 Sep 2020 20:43:38 GMT

Hey @prov1! Welcome to the Spotify Community. ^^

Hmm, that's weird.

Maybe you can track the account through a password reset. Otherwise, you'll need to use a different email address in order to connect the family member to Spotify Family.

Let me know how it goes! ^^

Peace

Re: Account

prov1 — Wed, 09 Sep 2020 22:16:11 GMT

When I try and use a different email, It still occurs with the same error.

Re: Account

Nico — Thu, 10 Sep 2020 09:51:55 GMT

@prov1

Are you sure that the email used never been associated with a Spotify account?

If yes, try to use another device or browser while doing this to see if that makes a difference. ^^

Peace