topic Re: Help in App & Features

Help

jaxsen1 — Fri, 28 May 2021 14:37:33 GMT

I have been trying for over a week to figure out why my premium account will no longer allow me to down load my playlists. I am beyond frustrated -- can you help?

Jaxsen

Re: Help

DonaF — Fri, 28 May 2021 17:34:35 GMT

Not sure if it's the same problem, but all of a sudden Spotify tells me it can't play any of the playlists I've been listening to on my premium account. But it just took my money no problem. I've signed out and back in. My WiFi is working. I'm mystified. So I can't help you but I can be there with you.

Re: Help

Sebasty — Fri, 28 May 2021 17:43:17 GMT

Hey @jaxsen1

What device are you having this issue on? Have you also verified your account is on Premium by visiting your account?

Keep me updated 🙂

Re: Help

jaxsen1 — Sun, 06 Jun 2021 14:17:32 GMT

I have received no assistance. my account is verified and I am using a widows 10 laptop thatspotifiy worked perfectly until a few few weeks ago...

Re: Help

jaxsen1 — Sun, 06 Jun 2021 14:18:51 GMT

i can play my play lists but there is no ability to download so can only listen when connected to internet