topic Re: How to post a bug report in App & Features

How to post a bug report

pdavit — Wed, 28 Jul 2021 08:37:39 GMT

Why is the 'New Message' button greyed-out in the Bugs sections?

How can we post a bug report?

This community section contains other posts so apparently it is possible, what am I missing here?

Thank you.

Re: How to post a bug report

Peter__ — Tue, 05 Nov 2013 14:58:23 GMT

If you just post what you are having issues with in the relevant support section, the Spotify team and Super Users can troubleshoot and escalate issue as bugs as required from there.

Peter

Re: How to post a bug report

pdavit — Tue, 05 Nov 2013 15:08:43 GMT

Yeah but how do you do that in the first place?

As I said the 'New Message' button is grayed-out so I cannot initiate a thread in the Bugs section.

I can here obviously in this community sections but here the 'New Message' button was active for me while logged in to the forum.

Re: How to post a bug report

Peter__ — Tue, 05 Nov 2013 15:12:34 GMT

You can't post topics in the bugs section as you might have noticed 😉

Click below to make a new topic about whatever platform you are having issues with:

Accounts, Login and Subscriptions

Other (Windows Phone, BlackBerry, Partner Devices)

Once you create a topic there, as said above, we can troubleshoot and then log it as a bug if it is a bug.

Peter

Re: How to post a bug report

pdavit — Tue, 05 Nov 2013 15:17:09 GMT

Just did. Thanks!!

Album doesn't belong to artist

no1funkydude — Fri, 28 Mar 2014 20:10:22 GMT

Ignore message. found a better place for it

Re: Album doesn't belong to artist

Peter__ — Fri, 28 Mar 2014 20:10:35 GMT

@no1funkydude hey! Welcome to the community 🙂

You can report any content errors/issues such as these directly to the Spotify content team using the instructions outlined in this topic. Once you have submitted a query, the content team will investigate and then pass any needed details over to the record label to request a correction/change if needed (so it can take some time unfortunately!).

Re: Album doesn't belong to artist

no1funkydude — Fri, 28 Mar 2014 20:26:27 GMT

darn that was a fast reply. I pretty much removed it as soon as i'd put it up! Kudos!

Re: How to post a bug report

lisjo268 — Wed, 23 Apr 2014 20:44:43 GMT

Why can´t I see who my playlist followers are anymore? I can only see how many followers I have! But I can see who my friends list followers are! (Plus..reporting things to Spotify, is the most complex and user unfriendly site I¨ve ever seen! It´s obvious that you don´t want critic from you users...better just give them the run around in this labyrinth of pages and "pseudoinformation"! )

Re: How to post a bug report

Peter__ — Wed, 23 Apr 2014 22:36:24 GMT

Being able to view all playlist followers of a playlist was removed in v0.8.8 of the application on desktop. Be sure to add your vote here if you would like to see the feature returned:
http://community.spotify.com/t5/Spotify-Ideas/0-8-8-Ability-to-View-All-Playlist-Followers/idi-p/291448

Re: How to post a bug report

SynysterReveren — Wed, 06 Aug 2014 01:45:22 GMT

My Spotify doesn't play all the music.

For example I was just listening to the latest album from Born Of Osiris and a few minutes later I selesct the top song to restart the album and it's just silence, the previous albums work but the new one doesn't. The same has happened with 5 or 6 other albums I usually listen to... Can someone help me pls?

Re: How to post a bug report

Peter__ — Thu, 07 Aug 2014 16:26:07 GMT

If logging out and back in again doesn't fix it, sounds like your client's cache has got damaged somehow. Try a re-install:
http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Re: How to post a bug report

GeodeathiC — Wed, 27 Aug 2014 10:57:45 GMT

Yeah well this is simple and not a technical problem with spotify itself, but it is annoying me, and I'm not even close to a perfectionist.

At the top of the homepage it says upgrade, I have spotify premium. Unless there is some level I've never heard about above that, the fact that I can see the button is driving me nuts. Clicking on it takes me to "https://www.spotify.com/us/account/subscription/" which shows premium.

Why not only show that link to people with a lower subscription, and for premium members show "Account Management" or even something like "You're Golden!"

Cheesy, but not as annoying as being advertised for something that you know I have.

Thanks for reading to my semi-rant.

-GeodeathiC

Also just noticed clicking on my profile, is my email really public when it's listed in the public section? Not cool at all.

Re: How to post a bug report

Peter__ — Wed, 27 Aug 2014 16:29:13 GMT

@GeodeathiC - No don't worry your email address is not shown publicly.

As for the upgrade button, it is something that I have asked the Spotify guys before but the general answer was it is there so the banner is the same for everyone (which is really a non-answer but anyways!).

Re: How to post a bug report

D-elias — Wed, 02 Mar 2016 17:54:29 GMT

Using voice over on iPhone with the newest Spotify application. I am unable to delete tracks in a playlist. In the playlist after tapping the edit button, using voice over to navigate to the delete button and tapping it causes the voiceover cursor to jump around and I am unable to delete the song.

Re: How to post a bug report

ChrissyKat — Tue, 06 Mar 2018 20:56:02 GMT

Trying to figure out if anyone else is having trouble with literally every track skipping. I am not going to keep paying for a premium account if all I am going to get is skipping and long pauses while trying to listen to music. It's incredibly annoying.

Re: How to post a bug report

no1funkydude — Wed, 07 Mar 2018 07:59:51 GMT

I’ve totally noticed the odd track skipping recently. It’s definitely started happening more over the last month

Re: How to post a bug report

marcolopespt — Thu, 24 May 2018 18:09:34 GMT

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

https://community.spotify.com/t5/forums/postpage/board-id/001

Re: How to post a bug report

amyomara2308 — Sat, 08 Dec 2018 13:53:59 GMT

I have a samsung galaxy A5 and i use spotify premeum. I have a major bug that isnt on the website and i need it fixed now.

Everytime i play a song it plays the first 20 seconds of it... the it randomly starts playing a different song that is from a different country and says my account is connected to web player(chrome) in the avaliable devices and im playing the song from there but im not...it wont let me listen to any of the songs i want to...and on my recently played section and my heavy rotation section it has a bunch of weird playlists in different languages on it and ive never played any of them before....i cant believe im paying money for**bleep**.....please fix this.

Re: How to post a bug report

lukewarmed — Wed, 24 Apr 2019 00:48:09 GMT

Hey Peter,
When I try to access the Desktop page, it says my access has been denied. Has something changed on the process for submitting Desktop bugs?