topic Re: cannot turn off shuffle in App & Features

cannot turn off shuffle

selin1005 — Mon, 02 Jan 2023 13:53:42 GMT

Shuffle activates by itself and cannot be turned off on personal playlists. The shuffle icon indicates it should be off, and trying to manually turn it on/off doesn't work.

This has been happening on MacOS, Android and Linux for months now.

Re: cannot turn off shuffle

MateusM — Mon, 02 Jan 2023 23:16:59 GMT

Hi there @selin1005! Welcome to the Community!

If you have Spotify Free, the shuffle mode is always on except on certain Spotify playlists as those made for you.

If you want to know more about Shuffle Mode, you can take a look at this page.

Hope this helps. If you have any other concerns or questions, don't hesitate to reach out to us here in the community.

/Mateus.

Re: cannot turn off shuffle

selin1005 — Wed, 04 Jan 2023 12:16:38 GMT

Hi Mateus, thank you for your reply.

I'm a premium user, and I don't think the problem is a user error. Turning shuffle on/off is a button click on all of these interfaces, which doesn't do anything, and looks disabled even when the list doesn't play in order.

Again, these are playlists that I made, not radio etc.

Re: cannot turn off shuffle

MateusM — Wed, 04 Jan 2023 23:51:59 GMT

Hey @selin1005! Thanks for getting back to us!

You can try clearing your play queue and disabling Enhance playlist (if it's On). After this, check again if you can switch Shuffle off.

I'll be on the lookout for your reply.

/Mateus