https://community.spotify.com/t5/App-Features/Spotify-payments/m-p/5489477#M6511 <P>Hello&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25641963">@CamilaCasabona</a>,&nbsp;thanks for writing!</P><P>&nbsp;</P><P>My first suggestion is that you check if you have a second Spotify account for some reason.</P><P>&nbsp;</P><P>So when you click on the link bellow, does it show as Free or Premium?</P><P>&nbsp;</P><P><A href="https://www.spotify.com/account/overview/" target="_blank">https://www.spotify.com/account/overview/</A></P><P>&nbsp;</P><P>Note that you can also see your past receipts on the left column (if you're using the Spotify desktop app).</P><P>&nbsp;</P><P>If it doesn't clear things up, you could try using other devices to make the payment.</P><P>&nbsp;</P><P>Hope this helps!</P> Tue, 17 Jan 2023 00:43:08 GMT Bittencourt 2023-01-17T00:43:08Z https://community.spotify.com/t5/App-Features/Spotify-payments/m-p/5489449#M6510 <P><SPAN>Hello, I decided to subscribe to premium a couple of months ago everything was going "well" until my payments were not processed but still it was charged from the card and I don't know why. After several payments have not been "processed" but they have been debited from my card, they decided to withdraw me from my premium account leaving me free. I keep trying to pay with different cards and the payment "does not process"</SPAN></P><P><SPAN>I'm very uncomfortable because honestly I don't see anything serious, such a big company has these money problems. I hope they solve it once and for all. I'm PERUVIAN</SPAN></P> Mon, 16 Jan 2023 23:37:24 GMT https://community.spotify.com/t5/App-Features/Spotify-payments/m-p/5489449#M6510 CamilaCasabona 2023-01-16T23:37:24Z https://community.spotify.com/t5/App-Features/Spotify-payments/m-p/5489477#M6511 <P>Hello&nbsp;<a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/25641963">@CamilaCasabona</a>,&nbsp;thanks for writing!</P><P>&nbsp;</P><P>My first suggestion is that you check if you have a second Spotify account for some reason.</P><P>&nbsp;</P><P>So when you click on the link bellow, does it show as Free or Premium?</P><P>&nbsp;</P><P><A href="https://www.spotify.com/account/overview/" target="_blank">https://www.spotify.com/account/overview/</A></P><P>&nbsp;</P><P>Note that you can also see your past receipts on the left column (if you're using the Spotify desktop app).</P><P>&nbsp;</P><P>If it doesn't clear things up, you could try using other devices to make the payment.</P><P>&nbsp;</P><P>Hope this helps!</P> Tue, 17 Jan 2023 00:43:08 GMT https://community.spotify.com/t5/App-Features/Spotify-payments/m-p/5489477#M6511 Bittencourt 2023-01-17T00:43:08Z