topic Re: I Expect Help.... in Archived content

I Expect Help....

andyswansea — Mon, 12 Mar 2012 22:36:02 GMT

....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks. Filled in the form as requested and had a response telling me i have Premium and just need to log-in....never thought of that!!!

...i've got a really helpfull reference number of 293769 though....

Re: I Expect Help....

Richard — Tue, 13 Mar 2012 07:09:02 GMT

Hey Andy,

We sent you an email on this about 5 days ago, did you not hear from us? Please check your junk/spam folders in case it got lost somewhere.

Re: I Expect Help....

andyswansea — Tue, 13 Mar 2012 22:20:02 GMT

Yes i did get the email, it was from Tom on the 7th March. It said that your records say that i have a premium account and i should log in. It then said if this doesn't work then to send a screenshot of where it still says unlimited. It didn't work and i already knew that the My Account details says i have Premium. Nevertheless, it still shows Unlimited at the top of the main screen and i replied to Tom on the 8th March with the screenshot. I've not heared anything from yourselves since my email of the 8th and am getting more than a little frustrated now that i can't get the service that i've already paid for.

Please can you get this sorted asap.

Regards

Andrew

Re: I Expect Help....

Richard — Wed, 14 Mar 2012 07:09:04 GMT

Ok, I'll follow it up with another email. Hopefully we can get this all sorted.

Re: I Expect Help....

andyswansea — Thu, 15 Mar 2012 06:34:50 GMT

Ok Richard, that would be great. Thanks

Re: I Expect Help....

andyswansea — Mon, 19 Mar 2012 05:24:08 GMT

Any news Richard????...its all gone quiet....

Andrew

Re: I Expect Help....

meahtenoha — Mon, 19 Mar 2012 07:01:03 GMT

Hi Andyswansea--

I can see that Richard sent an email to you on Wednesday but we haven't heard back from you.

I'll send his email over again. Be sure to check your Spam filter just in case.