topic Payment..? in Archived content

Payment..?

Stampe — Tue, 13 Mar 2012 11:21:57 GMT

Hey..

1 month ago, i downloaded the free premium, from spotify, without knowing that i would recharge after a month.. i just saw it today that the payment was completed, i know there's not much i can do to cancel the payment, but how do i turn the auto payment off??

Re: Payment..?

Sam — Tue, 13 Mar 2012 11:26:15 GMT

Hi,

You can cancel your subscription from here: https://www.spotify.com/account/subscription/

Once your subscription is cancelled, no further payments will be taken.

Re: Payment..?

Stampe — Tue, 13 Mar 2012 11:30:00 GMT

Thank you 🙂

Re: Payment..?

veemagili — Tue, 05 Feb 2013 17:30:26 GMT

Hi!

I signed up for a 30 days premium trial before Choristmas and cancelled two weeks after it cause it didn't work. It still doesn't but you keep charging me! stop it! There are no card numbers or any other payment info in my profile yet somehow you like to charge without providing a sevice. What the heck is that about?!

And to add, there's no contact number, just this stupid message board where I have to find the right topic and chain to present my problem in public. Couldn't you find a way do it any harder?

Re: Payment..?

meahtenoha — Tue, 05 Feb 2013 17:54:30 GMT

Hi veemagili - As this is a payment related query it will have to go via the contact form.

That way we can confirm some security details which of course you don't want on a public forum. Our payments team can take it from there.