topic E card- lost the code in Archived content

E card- lost the code

moltass — Tue, 13 Mar 2012 14:29:11 GMT

I bought an E -card yesterday to a friend but I wrote the wrong mailadress to him. And unfortunately I threw my receipt away 😞

I have already sent an message to Spotify but how long will it take until I get an answer? Or is it possible to see the code somewhere on my or my friends account page?

moltass

Re: E card- lost the code

jvanderb — Tue, 13 Mar 2012 14:31:40 GMT

Did you delete your sent items in your email? Other than that, my guess is that you will probably have to wait to get a response back from Spotify. I don't know of any way to see the codes in your account.

Re: E card- lost the code

moltass — Tue, 13 Mar 2012 15:08:55 GMT

Yes I deleted everything, because I thought my friend has got the code 😞
Then I have to wait then... 😞

Re: E card- lost the code

meahtenoha — Tue, 13 Mar 2012 15:53:23 GMT

Hey Moltass,

Our payments team should be able to help. Keep an eye on your inbox--a reply is on its way.

Re: E card- lost the code

Nadasurf_ — Fri, 20 Sep 2013 19:47:04 GMT

II bought a gift card for my daughter but she lost it can I use the recite to get a new code?

Re: E card- lost the code

Peter__ — Sat, 21 Sep 2013 11:29:43 GMT

Hey @Nadasurf_ ! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and ask them nicely! Fingers crossed they can get it sorted for you 😉

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter