topic Re: I CAN'T PAY FOR SPOTIFY PREMIUM in Archived content

I CAN'T PAY FOR SPOTIFY PREMIUM

aceruz — Wed, 14 Mar 2012 07:30:48 GMT

When I try to purchase spotify premium it says wrong password or that my card have expired or there isn't money on my card.

I have changed password, still same result. I have money on my card, it's working, still same result. I'm very frustrated and I want my spotify premium, it's hard to live without.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Richard — Wed, 14 Mar 2012 07:39:10 GMT

Hey aceruz, welcome to the Community.

Sorry to hear you're having problems upgrading your subscription.

Please try giving it another go in another browser such as Chrome or Firefox, if you're using Internet Explorer for example.

If that doesn't help, try logging out of Facebook entirely before going to upgrade.

Let me know how you get on.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

aceruz — Wed, 14 Mar 2012 07:42:35 GMT

I logged out from facebook and opened up chrome, I was using Safari before. Still same result.

"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again."

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Richard — Wed, 14 Mar 2012 07:49:25 GMT

Ah sorry, I think I misread your initial post. Bit sleepy this morning.

Please check the following requirements that need to be met for a payment to be successfully made:

1. Your card must not have expired. If you have received a new card, please update your card details on your Subscription page: https://www.spotify.com/account/subscription/

2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).

3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).

4. Your card must be open to be used for foreign purchases.

5. There are some banks that require other security authentifications, the most common one being 3DSecure.

Think any of these might help you out?

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

aceruz — Wed, 14 Mar 2012 07:54:15 GMT

Thank you!

The problem was that my card was closed for purchases with other countries.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

deanhiller — Fri, 18 Jan 2013 15:47:01 GMT

I use the same credit card I use on amazon and other websites. Opening myself up to foreign transactions is never a good idea for security so when you accept US payment just like Amazon does, let me know and I will become a customer first thing.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

peelzy — Sat, 09 Feb 2013 17:53:32 GMT

adding to thread...

tried the 48 hr trial... LOVE IT! great idea...for those songs you wanna play a few times, not buy keep, and forget.

So I decided to upgrade.. and i f****ing can't? account declined (yes I have funds-before i get a jackass response)

what in the hell....?

guessing its because of the foreign bank issue? There is no way in hay-zeus' name i want to connect to a foreign bank.

genius plan folks... seriously. "here try this, youll love it, but guess what?....you cant have it!!!" LOL

I hope that gets fixed. Ill be on board asap.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

meahtenoha — Mon, 11 Feb 2013 18:17:35 GMT

Hi peelzy - Welcome to the Community! Let's see if we can help.

What do you mean by the foreign bank issue? If your both your Spoify is registered in the US you'll just need a US credit card.

Please check out this payment FAQ to be sure your card meets all the requirements.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

user-removed — Tue, 02 Apr 2013 12:26:34 GMT

Hello,

i was unable to pay spotify premium because there was no founds in my card,

i have now charge the card,

in how much time will spotify try to get to withdraw the $?

why spotify does not implement a direct payment function?

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Peter__ — Tue, 02 Apr 2013 12:34:59 GMT

@user-removed wrote:

Hello,

i was unable to pay spotify premium because there was no founds in my card,

i have now charge the card,

in how much time will spotify try to get to withdraw the $?

why spotify does not implement a direct payment function?

Hey! Welcome to the community 🙂

What is your subscription status on your online overview?

Peter

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

user-removed — Tue, 02 Apr 2013 12:49:03 GMT

Do you have a Spotify Premium subscription active. Your subscription will automatically renew and you will be charged € 9.99 on 3/21/2013, except in case of cancellation of recurring payment.

Previously i i didn't have money in my card, i have recharge it today...

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Peter__ — Tue, 02 Apr 2013 12:52:19 GMT

@user-removed wrote:

Do you have a Spotify Premium subscription active. Your subscription will automatically renew and you will be charged € 9.99 on 3/21/2013, except in case of cancellation of recurring payment.

Previously i i didn't have money in my card, i have recharge it today...

If your account is still on premium I would simply add your new card details to your profile (if they have changed) and wait for the system to try and take payment again. If your account reverts to Spotify free at any point due to the failed payment, just resubscribe again.

Peter

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Siddharth — Sun, 12 May 2013 20:28:57 GMT

I'm totally screwed man! I had an account while i was in the US. Now that I've come to India I cant play spotify! I know you get unlimited travel time if you have premium so i decided to go for it. But it just wouldnt accept my card. Turns out you cant use a card which isnt registered in a activated country. So yeah... Pretty much screwed... 😕 If you guys decide to accept foreign cards, i'll be waiting!

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Joe — Sun, 12 May 2013 20:33:59 GMT

@Siddharth wrote:
I'm totally screwed man! I had an account while i was in the US. Now that I've come to India I cant play spotify! I know you get unlimited travel time if you have premium so i decided to go for it. But it just wouldnt accept my card. Turns out you cant use a card which isnt registered in a activated country. So yeah... Pretty much screwed... 😕 If you guys decide to accept foreign cards, i'll be waiting!

It's all to do with playing rights which are on a by country basis. If you had a US card, you could still use the service in India 😞

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Siddharth — Sun, 12 May 2013 20:42:02 GMT

Thats the whole thing... I dont... And i really really really really want spotify!!!!! 😞

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Joe — Sun, 12 May 2013 20:48:14 GMT

Awww.........I really feel for you 🙂

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Tim4209 — Thu, 23 May 2013 13:05:54 GMT

I'm trying to get my spotify back on and when I click premium and click confirm purchase it opens the Facebook page and says you are not logged in please log in and try again I don't get it I'm logged in but it just keeps giving me this message over and over

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

t3hjay — Thu, 23 May 2013 16:43:01 GMT

Hi,

I'm having the same issue. I've read through this thread and tried all the solutions. I've tried 3 different cards (all contain funds), i've logged out/in more than once, and i've spoken to my bank who confirmed there should be no issues with 'foreign purchases'. I had no issues for around 2 years then suddenly my premium account was suspended for non-payment but the system won't accept any of my cards.

I'm tempted to just move to a different service because nobody seems to be able to provide a resolution. Can anyone help?

Cheers

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Joe — Thu, 23 May 2013 18:51:55 GMT

@Tim4209 wrote:
I'm trying to get my spotify back on and when I click premium and click confirm purchase it opens the Facebook page and says you are not logged in please log in and try again I don't get it I'm logged in but it just keeps giving me this message over and over

Try logging into spotify using your facebook credentials rather than your spotify username.

Re: I CAN'T PAY FOR SPOTIFY PREMIUM

Joe — Thu, 23 May 2013 18:52:48 GMT

@t3hjay wrote:
Hi,

I'm having the same issue. I've read through this thread and tried all the solutions. I've tried 3 different cards (all contain funds), i've logged out/in more than once, and i've spoken to my bank who confirmed there should be no issues with 'foreign purchases'. I had no issues for around 2 years then suddenly my premium account was suspended for non-payment but the system won't accept any of my cards.

I'm tempted to just move to a different service because nobody seems to be able to provide a resolution. Can anyone help?

Cheers

Can you talk me through the process and what errors you get?