https://community.spotify.com/t5/Archived-content/please-help/m-p/22499#M10860 <P>ok, i tried to cancel my spotify premium, it was just going a temporary cancelation.&nbsp; It gave me the incorrect password message, this is a facebook account message, but i'm pretty sure i figured it out, and went ahead with the cancellation.&nbsp; Then, on the day that it was originally supposed to renew, my account was charged the monthly 9.99 charge, and my spotify account page says that i still have premium.&nbsp; I would have chalked it all up to me making a mistake on the cancel subscription page, but my mobile device will not go online.&nbsp; its like i'm paying for the premium, but don't get any of the benefits.&nbsp; Is this only a temporary thing?&nbsp; i did notice the the monthly charge is still in pending, so it hasn't cleared yet, but my spotify account says it is premium.&nbsp; PLEASE HELP! i love this service, and have every intention to re subscribe, just money is a little tight this month.&nbsp; any help would be appreciated.</P> Thu, 15 Mar 2012 02:00:02 GMT mylessherrill 2012-03-15T02:00:02Z https://community.spotify.com/t5/Archived-content/please-help/m-p/22499#M10860 <P>ok, i tried to cancel my spotify premium, it was just going a temporary cancelation.&nbsp; It gave me the incorrect password message, this is a facebook account message, but i'm pretty sure i figured it out, and went ahead with the cancellation.&nbsp; Then, on the day that it was originally supposed to renew, my account was charged the monthly 9.99 charge, and my spotify account page says that i still have premium.&nbsp; I would have chalked it all up to me making a mistake on the cancel subscription page, but my mobile device will not go online.&nbsp; its like i'm paying for the premium, but don't get any of the benefits.&nbsp; Is this only a temporary thing?&nbsp; i did notice the the monthly charge is still in pending, so it hasn't cleared yet, but my spotify account says it is premium.&nbsp; PLEASE HELP! i love this service, and have every intention to re subscribe, just money is a little tight this month.&nbsp; any help would be appreciated.</P> Thu, 15 Mar 2012 02:00:02 GMT https://community.spotify.com/t5/Archived-content/please-help/m-p/22499#M10860 mylessherrill 2012-03-15T02:00:02Z https://community.spotify.com/t5/Archived-content/please-help/m-p/22677#M10861 Hello.<BR /><BR />When trying to cancel, try the following - <BR /><BR />* Ensuring that you are logged out of Facebook in your browser, then trying the process again. <BR /><BR />* Failing that, try using a different browser - Google Chrome, etc. Thu, 15 Mar 2012 09:49:22 GMT https://community.spotify.com/t5/Archived-content/please-help/m-p/22677#M10861 David 2012-03-15T09:49:22Z