topic Re: Sorry Wrong Password in Archived content

Sorry Wrong Password

unchaz — Sun, 25 Mar 2012 15:02:10 GMT

I was in the process of re-subscribing to Spotify Premium when I encountered the "Sorry Wrong Password" error. I receive this error in every browser (and after logging out of Facebook). It seems users have been having this problem for months not and it is ridiculous that your development team can't take care of such an important issue.

You are losing a great deal of customers over it including this one.

Re: Sorry Wrong Password

Richard — Sun, 25 Mar 2012 16:06:19 GMT

Hey unchaz, welcome to the Community.

Sorry to hear you're getting the password issue while trying to upgrade your subscription. I can assure you we're doing our best to get it sorted, I'll see if I can get things sped up a bit.

In the meantime, you should be able to get it done by having a gone in another browser. Or failing that, try logging out of Facebook entirely before trying it.

Re: Sorry Wrong Password

leannev2k4 — Sun, 25 Mar 2012 15:39:56 GMT

I have had the same problem, closed everything and logged out of everything, and it still doesn't work.

Re: Sorry Wrong Password

SteveBrammer — Sun, 25 Mar 2012 16:43:20 GMT

unchaz wrote: " I receive this error in every browser (and after logging out of Facebook)."

Richard, which part of that didn't you understand?

Re: Sorry Wrong Password

Richard — Sun, 25 Mar 2012 19:56:20 GMT

My apologies Steve, unchaz - the unseasonal heatwave over here frying my brain most likely. Responded to a few of these today.

It seems there were some odd Facebook authentication errors popping up earlier today - but it seems better now. Any more luck guys?

Re: Sorry Wrong Password

Broono — Mon, 26 Mar 2012 08:55:29 GMT

My premium spotify account has been hacked yesterday, I can't log in with my login/password...

When I log in with my facebook account (successfully), it appears that the mail and password has been changed...

What can i do?

Re: Sorry Wrong Password

meahtenoha — Mon, 26 Mar 2012 09:06:48 GMT

Hi Broono,

As this is an issue specific to your account it's best to get in touch via our contact form.

Our support team will then be able to give you a hand.

Re: Sorry Wrong Password

Broono — Mon, 26 Mar 2012 09:29:04 GMT

I've done it, but the email has been changed. Hope they will not reply to the false contact.

Re: Sorry Wrong Password

meahtenoha — Mon, 26 Mar 2012 09:41:19 GMT

Hi Broono-- Can you write to us with an alternate email address to the one linked to your account?

One that we can change within your account as well?

Re: Sorry Wrong Password

Broono — Mon, 26 Mar 2012 09:52:39 GMT

I've done it Meredith...

I'm waiting answer... But I can't use my spotify account, I'm always logged out by "hacker" activity...

It's really really boring

Re: Sorry Wrong Password

Broono — Mon, 26 Mar 2012 10:14:17 GMT

By "Write to us" you mean by the contact form?

Have you got an email for this kind of things?

Re: Sorry Wrong Password

sjowall — Thu, 12 Apr 2012 16:25:54 GMT

I had the same problem but managed to find a way to get around the WRONG PASSWORD error. Go to ACCOUNT - SUBSCRIPTION and click on SPOTIFY PREMIUM. It then gives you an oppurtunity to enter your password.

Re: Sorry Wrong Password

spotthehons — Thu, 19 Apr 2012 18:24:33 GMT

Thank you for solving a problem that the Spotify staff seem to have singularly failed to. Worked a treat in a matter of seconds for me

Re: Sorry Wrong Password

JenDListening — Mon, 23 Apr 2012 18:38:08 GMT

I cannot upgrade my account. It tells me that I have the wrong password. I am putting in the same password as my linked facebook account but it does not work. I have tried changing my facebook password. Clearing internet browsing history. This has been going on for over a month. I really like spotify but this is a complete pain.

Could somebody please help.

Re: Sorry Wrong Password

JenDListening — Mon, 23 Apr 2012 18:44:38 GMT

I finally tried a combination that worked. I went on IE which didn't work and then when I came back to google chrome and tried to log in it worked. Maybe it was deleting the browser history and logging out?

Re: Sorry Wrong Password

Sam — Mon, 23 Apr 2012 18:46:57 GMT

JenDListening - I was just going to suggest a change of internet browser. It appears to be a problem with some cookies related to Facebook, so a change of browser often works.

Re: Sorry Wrong Password

CuorSenzaSangue — Tue, 24 Apr 2012 02:53:17 GMT

in response to user sjowall:

Thanks, this worked for me! The problem must be related to me being connected to my Facebook account for a while, though I later disabled it. So I'm guessing Spotify's system gets the passwords mixed up.

Re: Sorry Wrong Password

tofsvipan — Tue, 24 Apr 2012 12:16:05 GMT

I started subscription, premium, again.

Now I have tried to login with booth Fasebook and my old Spotify logins. Notheing workes.

I was accepted on the Beta version for Android and it workes ifI want to stream music. I cant download anything.

If aI use the Android app från Google Play I am get the message tha my password is wong. What to do?

Re: Sorry Wrong Password

Richard — Tue, 24 Apr 2012 13:24:19 GMT

@tofsvipan wrote:

I started subscription, premium, again.

Now I have tried to login with booth Fasebook and my old Spotify logins. Notheing workes.

I was accepted on the Beta version for Android and it workes ifI want to stream music. I cant download anything.

If aI use the Android app från Google Play I am get the message tha my password is wong. What to do?

Hey tofsvipan, welcome to the Community.

The best place to start might be a password reset then. I hope this helps.

Re: Sorry Wrong Password

Zappa1 — Sun, 29 Apr 2012 20:35:36 GMT

I'm having the same issue when trying to upgrade from a trial account to a premium subscription.

I have tried different browsers, have changed my facebook password, have logged out of facebook and spotify across all devices, how can I resolve this?