topic Re: Offline access withdrawn in Archived content

Offline access withdrawn

Angelica — Wed, 28 Mar 2012 00:21:07 GMT

My offline access has been withdrawn even though I only have Spotify installed on 3 devices!!... I've had a lot of trouble with offline access and playlists gone missing and having to sync them again... Spotify, what is happening??

I know that this support forum is not run by Spotify but I hope someone from their team will see this and get back to me asap. I've had my Premium subscription for abt a year, it's never been syncing smoothly on mobile, old playlists with 0 songs turns up, but no new ones... and now this. 😞

Re: Offline access withdrawn

user-removed — Mon, 02 Apr 2012 18:21:59 GMT

has anyone had this access withdrawn error?

. I need to run down what I did, you will probably
recognize what has gone wrong.I began a premium account in February.I
am a music freak and a retired IT analyst. wile I downloaded as much
music as the system would allow. bought a laptop, in copying, bought
into the "take it anywhere"line found no info at spotify help on
moving files from one machine to another. found downloaded storage did
not want to go thru downloading again.When I moved the files Spotify
told me web access is withdrawn told me only once that access is
withdrawn. now doesnt seem to down load or sync and only plays files
when online. I know I screwed the pooch so to speak. please help me
get this fixed before another month begins.

Re: Offline access withdrawn

Richard — Mon, 02 Apr 2012 18:33:36 GMT

Hey guys, it looks like in both your cases Spotify might be getting confused as to how many devices you have registered to your account.

But don't worry - we can reset this information for you. It will however mean desyncing anything you have currently synced.

Let me know if you're happy to proceed.

Re: Offline access withdrawn

user-removed — Mon, 02 Apr 2012 18:51:53 GMT

I HAVE ONE DEVICE AT THE MOMENT.FB USER JOE COOKi SAY LETS GIVE IT A TRY, DOESN'T WORK AT ALL, Y NOT ?

Re: Offline access withdrawn

Angelica — Mon, 02 Apr 2012 23:55:46 GMT

Hi Richard, It sounds strange to me that the system all of a sudden thinks I have too many devices, especially since it worked fine last month and I haven't installed Spotify on any other devices since. I have had my devices reset once before and the whole syncing process took forever to complete, so is there any other way this could be fixed? Also, since I have your attention, another quite annoying problem I have with the app is that old, DELETED playlists (and therefor 0 songs) turns up in my playlist, and pushes out newer playlists to be stored for offline use. Please advice Thanks for your time

Re: Offline access withdrawn

Richard — Tue, 03 Apr 2012 11:12:16 GMT

joecook - I've reset your devices. Let me know if that helps.

Angelica - According to our system you have two Mac devices and an iPhone registered for offline use - is this not correct? What can happen sometimes is that if you use any kind of cache clearing software then Spotify will think you have an extra device when you don't. Reinstalls can also cause this in some rare cases.

Let me know if you'd like another reset.

Re: Offline access withdrawn

user-removed — Tue, 03 Apr 2012 14:39:24 GMT

UFFLINE ACCESS FOR THIS COMPUTER/DEVICE HAS BEEN WITH DRAWN (AGAIN)

Re: Offline access withdrawn

Angelica — Tue, 03 Apr 2012 15:22:04 GMT

Hi again.
That is correct, I have spotify installed on 2 macs and 1 iPhone. This has been the installation for quite some time and worked well since I had a reset (I accidentally installed it on a 4th device that time)
I have not used any cache clearing software nor re-installed spotify on any of the devices.

Any other solution available than resetting it all again?

Also, the reset doesn't fix the problem with old empty playlists showing up. 😞 and sad to say, but my Internet connection in Singapore where I live is crap, so syncing all of my devices are rather troublesome... that's why I'm really looking for another way out of this.

Thanks

Re: Offline access withdrawn

Richard — Tue, 03 Apr 2012 16:30:34 GMT

joecook - sorry to hear that didn't help. I can't see any more devices registered to your account though. What kind of device are you running Spotify on? If it's an iOS device then you may want to check out this thread for a bug we're currently trying to figure out: http://community.spotify.com/t5/Mobile-iOS-iPhone-iPod-Touch/Keep-losing-all-my-sync-tracks-for-offline-on-my-iphone-They-are/td-p/2775

Angelica - if resetting the devices isn't an option then there's not much we can do right now. It sounds like your issue might also be related to the above iOS issue (basically a strange iOS caching issue that's a bit technical). It's something we're working on fixing though so should be better in a future release. We might just have to be a bit patient in the meantime.

Re: Offline access withdrawn

user-removed — Tue, 03 Apr 2012 17:50:05 GMT

Wish that was it. windows vista 64bt sony vaio

Re: Offline access withdrawn

Richard — Tue, 03 Apr 2012 18:05:02 GMT

Joecook - when was the last time you reinstalled Spotify? It could be something specific in the version of Spotify you're currently running that is causing problems.

Re: Offline access withdrawn

user-removed — Tue, 03 Apr 2012 20:23:57 GMT

richard, just re-installed it 10 mins ago, nothings changed , not allowing me to sync files still?

Re: Offline access withdrawn

user-removed — Tue, 03 Apr 2012 20:55:04 GMT

is there a problem in the registry keys?

Re: Offline access withdrawn

Angelica — Tue, 03 Apr 2012 23:31:27 GMT

The device that has been withdrawn is one of the computers, however I suffer from syncing issues with the phone too.
On the phone it never states that the device is withdrawn but I have to sync stuff maybe every 2weeks. 😞

Re: Offline access withdrawn

user-removed — Wed, 04 Apr 2012 00:25:19 GMT

I yhink you have a data drag as do I, but syncing would say simply1068 files to sync then I coped the dir to my new laptop, which cant deal with the access errorI can no longer sync files online nothing, can't be used in offline mode, the must ba a data bit that was change,such as making it read only so software engineers let those ideas fly.

Re: Offline access withdrawn

Richard — Wed, 04 Apr 2012 15:40:44 GMT

Joecook - could you explain that a bit more? I didn't quite follow. (It sounds like you could try running Spotify as an administrator if it's a read-access problem - just right click on Spotify's icon to do this).

Angelica - do you use any kind of cache clearing software that might be causing problems?

If we can't figure out a fix for these problems it might be worth getting in touch with our agents through our support contact form. If you do, be sure to include a link to this thread so they can see what's already been tried.

Re: Offline access withdrawn

user-removed — Wed, 04 Apr 2012 18:06:31 GMT

RICHARD, HAVE pursued this via support, all my apps run as admin. still not syncing for offline play.

Re: Offline access withdrawn

Angelica — Wed, 04 Apr 2012 23:34:48 GMT

Nope, no caching software

Re: Offline access withdrawn

Richard — Thu, 05 Apr 2012 15:27:45 GMT

Ok, this needs escalating to the above contact form then, I've more or less run out of ideas.

Re: Offline access withdrawn

user-removed — Thu, 05 Apr 2012 15:59:04 GMT

let me pose this, when you get that error, it is because, you may have copied file that spotify use (data) once copied the sofware responds as if user xyz is givivg away their library. Therefore spotify responds accordingly but blocking any further dowloads, hence the offline access withdrawn message. Stops the proliferation of music theft ie: napster, and file sharing. O do know now what is required to correct this, I do not however feel that posting the solution here would be helpful. let me know I might tell you.