topic Re: Offline playlists get desynchronized for no reason in Archived content

Offline playlists get desynchronized for no reason

zouz — Mon, 13 Feb 2012 17:06:38 GMT

Hello,

Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or after nothing, some of my playlists get desynchronized, partially or completely. After the last update of spotify app, all was desynchronized... so I have to resync all desynchronized tracks everytime it happens.

I use spotify on iOS 5.0.1 (iPhone 4S).

Does somebody have the same problem ?

Thanks for your help !!

Re: Offline playlists get desynchronized for no reason

danidin — Wed, 15 Feb 2012 15:54:01 GMT

Hey,

I have the same problem with using spotify on Mac desktop. Using Lion. Yesterday and today I tried re syncing. Its syncing super slow and when I restart the program all play list are offline again. I have a premium member. I add further that I have been

haveing syncing issues now for a couple of month but yesterday all my play lists just went back to online mode only.

Help!

Re: Offline playlists get desynchronized for no reason

divinelyplaced — Tue, 21 Feb 2012 22:42:26 GMT

Same problem, I wrote spotify to see if they would help.

Please HELP!

Re: Offline playlists get desynchronized for no reason

CHOCO_MODE — Wed, 17 Apr 2013 14:27:16 GMT

I lost my offline playlist today after a Applications updates. I need to resynchronized all the 746 tracks.. I don't know why !

Re: Offline playlists get desynchronized for no reason

antonizieba — Thu, 18 Jul 2013 06:05:20 GMT

Did you find the solution for this issue, I have the same challanges like you and it is becoming more frustrating ever.

Re: Offline playlists get desynchronized for no reason

Peter__ — Thu, 18 Jul 2013 16:10:03 GMT

@antonizieba wrote:

Did you find the solution for this issue, I have the same challanges like you and it is becoming more frustrating ever.

What device are you having issues on? 🙂

Peter

Re: Offline playlists get desynchronized for no reason

Lindhea — Thu, 12 Dec 2013 09:50:40 GMT

This is a constant pain in the arse for me too! Time after time I have to redownload all 3333 songs. 😕

Re: Offline playlists get desynchronized for no reason

Peter__ — Thu, 12 Dec 2013 11:28:41 GMT

What device are you using @Lindhea ?

Re: Offline playlists get desynchronized for no reason

Lindhea — Thu, 12 Dec 2013 11:53:12 GMT

Windows, Android and Linux

Re: Offline playlists get desynchronized for no reason

Peter__ — Thu, 12 Dec 2013 11:55:54 GMT

Do you get any error messages when it occurs?

Re: Offline playlists get desynchronized for no reason

Lindhea — Thu, 12 Dec 2013 20:58:22 GMT

Only the message saying that I only can syncronize over 3 devices at the same time, and thus my playlists have been desyncronized.

(At the moment it seems like I can't redownload lists at all. :S Have not encountered that before...)

Re: Offline playlists get desynchronized for no reason

Jamie — Thu, 12 Dec 2013 21:09:40 GMT

From looking at our system I can see that you currently have three devices with offline access.

Two of these are Android and the other is a Windows PC. As three devices is the limit for offline playlists, this will be the reason you are unable to sync on a fourth device.

If you like we can reset this list for you which will then enable you to sync on your Linux PC. How does that sound?

Re: Offline playlists get desynchronized for no reason

zarnbaby — Tue, 02 Dec 2014 12:04:43 GMT

I'm also having this problem with my Win7 laptop. I'm very carefully only offline syncing to three devices (I learned the hard way how badly that is managed when you accidentally go over!). But sometimes all synced playlists de-sync; it may be after a post-crash re-boot.

Please can you help fix this so I don't have to re-sync every time? (and, the bigger pain, spend long periods without my music before i get back to wifi)

Re: Offline playlists get desynchronized for no reason

emiloodle — Tue, 02 Dec 2014 13:30:21 GMT

I am also having this issue and it is driving me crazy and has been going on for ages! It always un-syncs my playlists, starred tracks or just majority of songs over all my devices at any time. when i try and force it to sync, say on my new phone, it tells me the device is full, which is bull as i checked and it still has nearly 7 gig of free memory!

the whole point for paying for Premium for me was to be able to listen offline, which is barely possible! i use Spotify on my Sony Xperia, Ipad and Macbook and would like a solution to this problem or i will cancel my subscription. thanks

Re: Offline playlists get desynchronized for no reason

Peter__ — Tue, 02 Dec 2014 15:37:45 GMT

@zarnbaby - Does it always happen after a crash? Wondering is your Spotify cache being damaged (as if it creates a new one for any reason that counts as a new device).

@emiloodle - Which devices are you seeing these issues on exactly?

Re: Offline playlists get desynchronized for no reason

zarnbaby — Tue, 02 Dec 2014 18:03:15 GMT

Thanks for the response.

I'm not certain: I've had a few crashes, and a few de-syncs; I haven't noted a correlation. I'll be alert; but is there anything else I can do to prevent / fix recurrence?

Re: Offline playlists get desynchronized for no reason

niki_in_france — Mon, 25 Jan 2016 08:53:24 GMT

I've had this problem every now and again over the last few years. Currently I am having it all the time.

I have checked my number of offline devices, it was 2 so that isn't the problem.

I have a Smasung Galaxy Note 2 GT-N7100

Spotify version 4.4.0.1008

Android 4.4.2

I really don't think I'm anyway near the 3333 max song limit.

Everything desynchronizes more than once a week.

Also If I am not on wifi Spotify usually doesn't let me access my offline playlist anyway, it just stays stuck in 'no internet connect' endlessly searching for the internet when what it should do is give me access to my offline playlists. I have to stop the app by force (from Android) and restart, or even reboot my phone.