topic Re: lost my premium account in Archived content

lost my premium account

eanilsson — Mon, 13 Feb 2012 17:42:46 GMT

Help! when I tried to log in today i had lost all my playlists AND my PREMIUM ACCOUNT. What happened?

Re: lost my premium account

meahtenoha — Mon, 13 Feb 2012 18:00:50 GMT

Hi there!

Not to worry, your playlists and your Premium subscription are both safe. It seems a duplciate account was created for you on our system when you integrated wth Facebook.

For steps on how to sort this out account please see this thread.

Re: lost my premium account

nehesi1981 — Mon, 11 Feb 2013 23:49:14 GMT

I have not been able to access my play lists for several days, plz help!

Re: lost my premium account

meahtenoha — Tue, 12 Feb 2013 16:17:39 GMT

Hi nehesi1981 - Mind giving us a few more specifics about what's happening?

Can you log into via your Facebook details? You should see at least 3 playlist when you log into your account.

Re: lost my premium account

nehesi1981 — Tue, 12 Feb 2013 21:22:02 GMT

I an able to log in using my face book credentials And it shows my 3 play lists but when I try to play them it won't work

Re: lost my premium account

nehesi1981 — Tue, 12 Feb 2013 21:55:47 GMT

Says they are unavailable.

Re: lost my premium account

Peter__ — Tue, 12 Feb 2013 23:13:26 GMT

@nehesi1981 wrote:
Says they are unavailable.

Is your client currently in online mode? (How to toggle online/offline differs on platform)

Peter

Re: lost my premium account

nehesi1981 — Wed, 13 Feb 2013 00:13:55 GMT

Yes, my client is in online mode. I only use spotify on my Android powered phone.

Re: lost my premium account

Peter__ — Wed, 13 Feb 2013 00:28:53 GMT

Hmmm, are those files in the playlist local files on your computer?

If so, you need to sync them accross to your phone by following the steps outlined here.

Peter

Re: lost my premium account

nehesi1981 — Wed, 13 Feb 2013 03:27:40 GMT

They are files I've downloaded from Spotify. The playlist that I have with local files works, just not the ones from Spotify. All three playlists are dimmed, as well as the songs contained therein.

Re: lost my premium account

nehesi1981 — Wed, 13 Feb 2013 03:29:08 GMT

When I open either of these playlists and try to select a song, I get a message that says "this track is unavailable."

Re: lost my premium account

Peter__ — Wed, 13 Feb 2013 09:40:03 GMT

Strange, it sounds like your client has been unable to connect to Spotify in the last 30 days and hence it has removed access to those tracks since it was not able to verify your subscription.

I would suggest you follow all the steps in the android troubleshooting guide to clear all your Spotify data and reinstall the application, but you will need to download all your offline stored content again.

Peter

Re: lost my premium account

Pullenrichard — Wed, 01 Mar 2017 11:02:35 GMT

I have lost mine too!

Re: lost my premium account

rommycedeno — Wed, 24 May 2017 21:27:20 GMT

Help! I had premium account with my family and I've lost it!