topic Re: Someone else is using my account in Archived content

Someone else is using my account

rays — Tue, 14 Feb 2012 08:01:39 GMT

Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out?

Re: Someone else is using my account

Richard — Tue, 14 Feb 2012 08:05:09 GMT

I just took a look at your account and it doesn't seem that anyone is currently logged in - so the password reset should be sufficient for now.
Out of interest, what activity were you seeing on the account?

Re: Someone else is using my account

rays — Tue, 14 Feb 2012 08:10:12 GMT

There havent been any activity for the past 5 minutes så maybe his gone. But before he och she where logged on and played music so I could´t play musik. Really annoying that it didn´t help changing my password. But it seems to be ok now...

Have you any logs?

Re: Someone else is using my account

Richard — Tue, 14 Feb 2012 08:17:30 GMT

Well I'm sure it's all fine now. Do let me know if there's any more odd behaviour though.

Re: Someone else is using my account

rays — Tue, 14 Feb 2012 16:19:30 GMT

There is still someone usin gmy account!!! Can you fix this. Cahnge password, whatever! I have change password but this person can still use my account. How is this possible? And can you see who it is??

Re: Someone else is using my account

Richard — Wed, 15 Feb 2012 06:29:31 GMT

Well again, there's no-one currently online in your account. And if you've changed the password then it shouldn't be possible at all for someone else to gain access.

Are you sure that your email, etc. is secure? It might be worth running the usual security checks, such as an antivirus scan.

Re: Someone else is using my account

rays — Wed, 15 Feb 2012 07:21:09 GMT

Mabye you should in the future create a little feature that will logout those who are logged in when the password in changed. Ontherwise you can be logged in forever and ever even if the password is changed!

Re: Someone else is using my account

Emilthn — Fri, 17 Feb 2012 13:10:41 GMT

I get the same probs, try to change pw but Someone Else still play at mine:/

Re: Someone else is using my account

Emilthn — Fri, 17 Feb 2012 13:14:27 GMT

Plz help

Re: Someone else is using my account

rays — Fri, 17 Feb 2012 13:18:25 GMT

Hi,

I emailed the support directly 3 days ago regardning this - still not a word so don´t expect much help...

Re: Someone else is using my account

Emilthn — Fri, 17 Feb 2012 13:30:21 GMT

He helped me, change mail and pw then that works, i'm swedish then My eng sucks

Re: Someone else is using my account

luring87 — Fri, 24 Feb 2012 15:35:52 GMT

Hi, i have the same problems as the other guys. plix help me. changed mail and password, nothing helped :s

Re: Someone else is using my account

Richard — Fri, 24 Feb 2012 16:40:41 GMT

Just drop us a line through our contact form (About Us > Contact Form, above) with your verification details - date of birth, postal code and last 4 digits of your payment card.
We'll then take a look over your account and help you get back in.

Re: Someone else is using my account

owenhagan — Sat, 17 Mar 2012 14:37:41 GMT

I am having the exact same problem

Re: Someone else is using my account

Sam — Sat, 17 Mar 2012 15:52:58 GMT

Owenhagan - Have you tried changing your password? You can do so from here: http://www.spotify.com/password-reset/

Re: Someone else is using my account

zenon496 — Sat, 17 Mar 2012 17:50:13 GMT

Does the Spotify software support "HTTP Secure"???

How does the 'login' work at spotify?

In Facebook you can change this in the settings from HTTP to HTTPS.

If you use just HTTP, the username and password ist encrypted, but the ticket you receive may be intercept( e.g. wlan / wlan via hotspot / mobile use etc. ). And someone can acess, even if the person don't know your exact password. To solve this, you have to log out and the ticket won't work any more.

Re: Someone else is using my account

slinki92 — Sun, 09 Dec 2012 22:39:40 GMT

Someone else is using my Spotify account. I have changed my password, and I hope that you can log me off all devices.

Re: Someone else is using my account

meahtenoha — Tue, 11 Dec 2012 19:33:06 GMT

Hi slinki92 - I can confirm no one is logged into your account right now.

As your FB is linked to your account, be sure to change that password too.

**Anyone else having this issue? We have a dedicated thread for this right here:

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Someone-else-using-your-account-Post-here/td-p/173866

I'll lock this thread to avoid any confusion--post in the one above if you need any help.