topic Re: Broken tracks in Archived content

Broken tracks

000000 — Wed, 04 Apr 2012 02:25:39 GMT

There are at least several tracks that have periodic noise in them (instead of music). There are also track titles with mispellings (which is annoying). Since I'm paying for this service, I'd like these tracks to play uninterrupted by segments of noise (just like when I play a CD and expect the music to be uninterrupted). Where do I report these tracks so that they can be fixed?

This question has been raised elsewhere on this forum, but I didn't see an answer.

Re: Broken tracks

user-removed — Sat, 05 May 2012 13:24:58 GMT

On the contact page, select "Give feedback", then "Report a problem with a track". At least that's what I just did, we'll see how it turns out 🙂

I guess it wouldn't hurt to add a spotify link to the actual track(s) that you are having problems with, since there are often multiple versions of a track in the system and I guess the support people have better things to do than to listen to all of them in order to find the problematic one.

Re: Broken tracks

nehemiah — Thu, 10 Jan 2013 14:30:45 GMT

i cant post in the bugs forum so im posting here. over half of my tracks are scewed up. when i play a certain song a totaly different song plays and its normaly mexican rap music and it bugging the **bleep** out of me.

Re: Broken tracks

Peter__ — Thu, 10 Jan 2013 15:32:58 GMT

Hey! Welcome to the community 🙂

It sounds like you need to clear your play queue.

Locate it on the left hand side of the client, double click on the first track in the list and then repeatedly press next until the list is empty. Then try and play a track from one of your own playlists.

If you are still having issues, try a clean reinstallation of the client.

Peter