topic Re: Lost my starred, help? in Archived content

Lost my starred, help?

sitting — Fri, 06 Apr 2012 21:25:28 GMT

Hello!

When i logged in today I had lost all my starred songs, how can i get them back?

I have read about others that had similar problems, and that get got a link that went to thier starred songs. My spoitfy name is sitting. And btw I have not connected my spotify to facebook at all, and i hope that i dont have to, becouse I dont want to have my spotify connected to facebook =/

Re: Lost my starred, help?

sitting — Sat, 07 Apr 2012 15:07:42 GMT

Anyone that can help thanks?

Re: Lost my starred, help?

Stupify — Sat, 07 Apr 2012 16:38:40 GMT

If you have never even touched Facebook or logged in with Facebook, your problem is different from usual. Did you lose everything (playlists and Unlimited/Premium if you had it) or only the starred songs?

Re: Lost my starred, help?

sitting — Sat, 07 Apr 2012 16:55:40 GMT

Only the starred ones 🙂

I dont know what happend, or why they are gone :S

Re: Lost my starred, help?

sitting — Sun, 08 Apr 2012 15:29:49 GMT

any moderator that can help me!!!?? please ❤️

Re: Lost my starred, help?

Matt_Meerkat — Sun, 08 Apr 2012 15:40:53 GMT

Hey,

If you want to drop me a line on the contact form https://www.spotify.com/about-us/contact/contact-spotify-support/

I'll be happy to see if I can restore your starred list, Make sure in the Subject line you put FAO MITTAL

Re: Lost my starred, help?

sitting — Sun, 08 Apr 2012 18:35:35 GMT

Hm but the subject line only have dropdown meny, cant really type anything there. How do you want me to type the line FAO MITTAL into the contact form?

Thanks for trying help me.

Re: Lost my starred, help?

Matt_Meerkat — Sun, 08 Apr 2012 18:52:44 GMT

Hey,

Not to worry i'll do it from here. Do you remember roughly how many tracks were in the list?

I have a file with 487 tracks, with artists such as Moby and Cat Stevens, Does that sound as if it could be yours?

Re: Lost my starred, help?

sitting — Sun, 08 Apr 2012 18:53:34 GMT

yes sounds like mine! 😄 wow thanks! 😄

Re: Lost my starred, help?

Matt_Meerkat — Sun, 08 Apr 2012 18:59:34 GMT

Awesome well hopefully this is it, starred

Just open the link up select all the files and star them 🙂

Re: Lost my starred, help?

sitting — Sun, 08 Apr 2012 19:13:02 GMT

Thanks alot!!! WOW this is awesome!!

I have now starred all of them, so you can delte the list! WOW thanks again!!!

Happy easter! 🙂

Re: Lost my starred, help?

Matt_Meerkat — Sun, 08 Apr 2012 19:10:21 GMT

My Pleasure 😄

Happy easter!!

Re: Lost my starred, help?

sitting — Sun, 08 Apr 2012 19:13:25 GMT

oh sorry wrong word. I have now starred them all ^^

THanks again! 😄

Re: Lost my starred, help?

Richard — Tue, 10 Apr 2012 08:06:54 GMT

Hey guys, we're looking into what is causing this now. So any pattern we can pick up would be great.

One idea we've got is that this might have something to do with reinstalling the Spotify app. Did any of you do this at the same time as losing the starred tracks? Thanks.

Re: Lost my starred, help?

oliverpetersson — Thu, 06 Sep 2012 11:04:57 GMT

Hi, i lost all my starred aswell, i had 213 starred songs before and now i only have 10, and they are the ones i starred today... My username is oliverpetersson, can you please help me?

Re: Lost my starred, help?

Richard — Fri, 07 Sep 2012 08:57:11 GMT

@oliverpetersson wrote:

Hi, i lost all my starred aswell, i had 213 starred songs before and now i only have 10, and they are the ones i starred today... My username is oliverpetersson, can you please help me?

I can see 219 starred tracks on your account right now. Are they still all missing?

Re: Lost my starred, help?

oliverpetersson — Fri, 07 Sep 2012 09:05:55 GMT

Nope, i just had to restart spotify and they all came back. Thank you anyways!