topic Re: Paying For Premium, Only Getting Free Service in Archived content

Paying For Premium, Only Getting Free Service

user-removed — Sat, 14 Apr 2012 18:22:11 GMT

I've been a premium subscriber for a while and today, my account reverted to the Free service, despite the fact that I was billed via my bank account two days ago. Under my subscription page it says I am not subscribed to premium and there is no payment form attached to my account. What gives?

Re: Paying For Premium, Only Getting Free Service

MultipleGnat — Sat, 14 Apr 2012 18:52:06 GMT

Sometimes the chache for Spotify can do this, go here to fix that (NOTE THIS REMOVES SPOTIFY: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Spotify-crashes-after-every-time-I-log-in/m-p/37019#M5404

But before you do the above you can contact support here: https://www.spotify.com/uk/about-us/contact/contact-spotify-support/?contact

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Sun, 15 Apr 2012 10:52:56 GMT

Hi Gutbucket- Your case is a bit different. What's happened is you've actually made another account via your Facebook.

All you need to do is log out and log back in with your 'ifartacus' username and Spotify password (not your email).

I recommend having a look at this post too for some more info.

Re: Paying For Premium, Only Getting Free Service

TlsaGntlmn2000 — Sun, 15 Apr 2012 20:06:09 GMT

I went to UPGRADE after I had already installed Spotify on my laptop & it wasn't showing Premium, even after logging off & back on. I found out what I had to do was, uninstall & re-install Spotify. This has appeared to resolve the issue, so far. If anyone is having this problem, I hope this has helped! I am lovin' my Spotify, so far! Thank You!

Re: Paying For Premium, Only Getting Free Service

Wallydug — Tue, 17 Apr 2012 14:13:12 GMT

Did you still have your playlists after reinstallation?

Re: Paying For Premium, Only Getting Free Service

Sam — Tue, 17 Apr 2012 14:24:56 GMT

Wallydug - Your playlists are saved on the Spotify servers, so you can access them anywhere. So if you perform a clean reinstall, your playlists will be there waiting.