topic Re: Problem to listen in Archived content

Problem to listen

Skillz47 — Tue, 17 Apr 2012 20:20:51 GMT

Hi Everyone !

(sorry for my english, but i'm french)

I can't listen music with spotify, in local and online. I can connect to my account but music can't read.

I've try to uninstall and reinstall spotify and readapt the firewall but no change.

thanks for your help.

Re: Problem to listen

Grayson — Wed, 18 Apr 2012 03:17:16 GMT

Hey there Skillz!

Where are you using Spotify? Mobile, Windows, Mac, etc.

I'd be happy to assist you 🙂

Regards. -Grayson

Re: Problem to listen

Skillz47 — Wed, 18 Apr 2012 18:06:54 GMT

I use spotify on my computer (With Windows 7)

Re: Problem to listen

Cocoz — Wed, 02 May 2012 03:45:07 GMT

I can't listen to music either!!!!! 😞 its been 3 weeks now.

Re: Problem to listen

Sam — Wed, 02 May 2012 07:16:31 GMT

Skillz47 - Sorry about the delay in getting back to you. Do you get an error code at all?

Cocoz - Could you give us a little more info? Is it a problem with your computer? Any error codes at all?

Re: Problem to listen

Svampen78 — Sat, 05 May 2012 21:05:59 GMT

I borrow the thread.

I have the same problem with my premium account.

The songs dont start playing. It doesnt matter if I try diffrent songs. Nothing happens except that the picture in the left corner and song name change.

The problem is not the sound it is that the songs dont stream.

I am using Windows 7 and I recieve no errorcodes,

I have had this problem a few days now.

I hope that someone can help me.

Thanks in advance.

Re: Problem to listen

hjv — Mon, 07 May 2012 11:25:12 GMT

I just encountered the same problem here too. I am running on a HP Elitebook 2540p with Win 7, 64. Spotify has been workin good so far but today I got problems. As with the others I get no error codes, absolutely no clue that anything is wrong at all, apart from the fact that no songs seem to want to stream. I get the album cover and the rest of the metadata as usual. It's just that I get no sound and the song time gauge is not moving beyond on 0.00.

After trying for a while today I got the message that an upgrade was ready if I restarted spotify. I did, but it didn't do anytning to change the situation.

I've tried to search the event logs, but I can't see anything specific that points to the source of the problem. If you can give me a heads up on what to look for I may find something.

I can also report that my Spotify iPhone app works just fine.

Regards

hjv

UPDATE: Problem to listen

hjv — Mon, 07 May 2012 11:59:52 GMT

I found anothet thread talking about what could be the same problem: http://community.spotify.com/t5/Desktop-Windows/Tracks-not-playing-Browsing-failed-Offline-mode-not-consistent/td-p/15015/page/4?nobounce.

One of the proposed solutions was to untick the "Enable hardware accelleration" section in the options list. I did and then rebooted the pc. Now everything is working fine. 🙂

Regards

hjv