topic Re: Paying For Premium, Only Getting Free Service in Archived content

Paying For Premium, Only Getting Free Service

Eivindv82 — Fri, 20 Apr 2012 12:11:41 GMT

Im paying for premium, but only getting free service with commercials. Why?

Re: Paying For Premium, Only Getting Free Service

Sam — Fri, 20 Apr 2012 15:24:13 GMT

Eivind82 - This sounds pretty odd. I'm just sending an email over to you now, just to confirm a few details.

Re: Paying For Premium, Only Getting Free Service

abalistreri — Sun, 22 Apr 2012 16:46:12 GMT

I am experiencing the same problem. My premium worked for a couple of days and then it switched back to a free account. I've beem charged for the service.

Re: Paying For Premium, Only Getting Free Service

Thordog97 — Sun, 22 Apr 2012 16:53:34 GMT

I, too, am experiencing the problem. I just upgraded to Premium, but I am getting adds.

Re: Paying For Premium, Only Getting Free Service

user-removed — Sun, 22 Apr 2012 17:22:51 GMT

Yeah, purchased Spotify Premium (One Month) several Minutes ago, and already I've had advertisements.

Re: Paying For Premium, Only Getting Free Service

mitch66 — Mon, 23 Apr 2012 09:28:07 GMT

I'm having the same problem. Subscribing via PayPal, but now I'm getting ads, both boards and audio in my app. Why?

Re: Paying For Premium, Only Getting Free Service

David — Mon, 23 Apr 2012 09:45:44 GMT

abalistreri - Just taken a look at your account. It seems that you're currently on the free version of Spotify. You might need to get in touch via email to try and track down your account.

Thordog97, cjcpanther - Try logging out and then back in. This might kickstart your Premium into action.

mitch66 - I'm popping over an email to you!

Re: Paying For Premium, Only Getting Free Service

lostpanda — Mon, 23 Apr 2012 16:01:11 GMT

I have the same problem.
My Subscription ran out on thursday, and I updated my credit-card yesterday. This started the problem.

On my desktop-computers it claims I have "free" edition with ads, if I click "upgrade" up in the right corner,
I come to my account page where it says I have Premium.
It works fine on my Android-device. But both my work-computer (Win XP) and home-computer (Win 7) runs in "free"mode with ads.

I've tried restarting spotify, logging out/in.

Re: Paying For Premium, Only Getting Free Service

Kastor — Mon, 23 Apr 2012 16:10:01 GMT

Same problem here!

Do have a Premium account (as I'm using the mobile app offline for exemple), but still getting these ads on my MAC Player... 😞

Re: Paying For Premium, Only Getting Free Service

Sam — Mon, 23 Apr 2012 16:54:11 GMT

Lostpanda - I can see you recently upgraded again. It should upgrade almost immediately, but there can occasionally be a slight delay. Have you logged out and in again with your 'lostpanda' username?

Kastor - Are you logging into your computer with your 'kastor94' username and your Spotify password?

Re: Paying For Premium, Only Getting Free Service

lostpanda — Mon, 23 Apr 2012 17:03:57 GMT

I've tried logging out and in again with my user.
Restarted spotify
I even tried uninstalling and installing spotify again.

Re: Paying For Premium, Only Getting Free Service

Sam — Mon, 23 Apr 2012 17:19:54 GMT

Ok cool, I'm sending an email over to you now. Just need to confirm a few security bits and pieces.

Re: Paying For Premium, Only Getting Free Service

Kastor — Mon, 23 Apr 2012 19:42:09 GMT

Unfortunately, same than lostpanda!

I'm logged on with my credentials (mentionned above), tried to uninstall/reinstall, but it keeps playing me these ads.

Thanks for the help! 🙂

Re: Paying For Premium, Only Getting Free Service

Sam — Tue, 24 Apr 2012 15:52:36 GMT

Hmm ok. I'm sending an email over to you now, should sort it for you.

Re: Paying For Premium, Only Getting Free Service

FrFo — Thu, 26 Apr 2012 06:50:53 GMT

Im having the same problem. Registred my new card details yesterday. Having a swedish card, living in denmark, which now means i can only listen to my offline songs.. I need new music!! 🙂

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Thu, 26 Apr 2012 09:18:07 GMT

Hi FrFo- In order to upgrade your account from Denmark you'll need to use a Danish credit card.

The country set in your Spotify account profile must match the country where your card is registered. This is why your new card details aren't going through properly.

Re: Paying For Premium, Only Getting Free Service

Lovisa — Thu, 26 Apr 2012 10:24:50 GMT

Hi I have the same problem. Paid for Premium - my account status say premium. Paid with credit card (twice). Cannot set my playlists to offline mode.

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Thu, 26 Apr 2012 10:55:17 GMT

Hi Lovisa- There seems to be two accounts (one Free, one Premium) linked to your email which is probably the issue here.

Not to worry, we can help sort this out. Keep an eye on your email inbox for a message from me.

Re: Paying For Premium, Only Getting Free Service

Lovisa — Thu, 26 Apr 2012 10:59:30 GMT

got the email - have no idea how this instruction would solve my issue.

followed the step and it still does not work.

BR/Lovisa

Re: Paying For Premium, Only Getting Free Service

meahtenoha — Thu, 26 Apr 2012 11:02:23 GMT

Hi Lovisa- There seems to be a bit of confusion here. I hadn't sent the email at the time of your second post.

I don't see another case open for you in our system. The email from me should be in your inbox now--please have a look when you get the chance.