topic Re: Someone else is using my Spotify account in Archived content

Someone else is using my Spotify account

staralfur11 — Fri, 27 Apr 2012 14:47:02 GMT

Hi there,

I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just changed my password, but is there anything you can do to help?

Thanks,

Re: Someone else is using my Spotify account

Richard — Fri, 27 Apr 2012 15:23:38 GMT

Hey staralfur11, welcome to the Community.

I've just disconnected all active connections on the account (sorry if that kicked you out). That now means that anyone logging in again would need to use the new password, if you've changed it recently.

Hopefully that should prevent any unwanted access.

Re: Someone else is using my Spotify account

staralfur11 — Fri, 27 Apr 2012 15:25:28 GMT

Thanks so much!

Re: Someone else is using my Spotify account

AnnaArachne — Tue, 01 May 2012 10:12:38 GMT

Hey Richard, could you please do the same thing for me. I've got the same situation.

I posted here because I thought it was pointless to create a new post.

Thanks.

Re: Someone else is using my Spotify account

David — Tue, 01 May 2012 10:31:42 GMT

AnnaArchne - Done - You should be able to log in just fine now.

Re: Someone else is using my Spotify account

Linn1gel — Fri, 04 May 2012 22:09:40 GMT

I am also having this problem!

Can´t remember to have used my account from any other computer than my own, and I´ve changed the password...

Re: Someone else is using my Spotify account

David — Sat, 05 May 2012 14:44:01 GMT

Linn1gel - Okay, I've disconnected all sessions now. You might want to change your password as well.

Re: Someone else is using my Spotify account

hrade — Sun, 06 May 2012 15:50:55 GMT

I'm experiencing the same problem. Could you do this for me as well?

Re: Someone else is using my Spotify account

hrade — Sun, 06 May 2012 15:54:18 GMT

thx

Re: Someone else is using my Spotify account

David — Sun, 06 May 2012 15:55:16 GMT

hrade - I've done that for you now. I would also recommend you requesting a password reset email here.

Re: Someone else is using my Spotify account

chriscresswell — Sun, 06 May 2012 18:29:45 GMT

I lent my account to a friend who now i do not speak to and i constantly 'online' so i cannot play many songs without turning my wireless off. i have changed my password but thats hasnt changed anything. HELP! thanks

Re: Someone else is using my Spotify account

Kristinjochum — Sun, 06 May 2012 19:17:39 GMT

I'm having the same problem! And the songs that the other person is playing are also being posted to my facebook account.

Re: Someone else is using my Spotify account

Richard — Mon, 07 May 2012 07:15:40 GMT

I've disconnected all online sessions on both your accounts. Please now try a password reset and see how you get on.

Re: Someone else is using my Spotify account

FiRalph — Tue, 08 May 2012 12:16:50 GMT

hey, I'm having the same problem, could you do the same for me perhaps?

Re: Someone else is using my Spotify account

Sam — Tue, 08 May 2012 14:08:45 GMT

FiRalph - We can't follow the same steps with you, I'm afraid. However, you can sort yourself out with a new password. This should stop any unusual activity. Just head here: https://www.spotify.com/account/profile/

Re: Someone else is using my Spotify account

FiRalph — Tue, 08 May 2012 14:48:27 GMT

Hey, I already changed my password since I started having the problem and unfortunately it didn't stop the issue. Is there anything else that can be done?

Re: Someone else is using my Spotify account

Sam — Tue, 08 May 2012 14:50:26 GMT

Yeah sure, but you'll need to contact Customer Support, as some security details are needed. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.

Re: Someone else is using my Spotify account

JRostrom — Wed, 09 May 2012 06:44:41 GMT

I'm having the same problem.. Can you help me? I have already changed my password.

Re: Someone else is using my Spotify account

Richard — Wed, 09 May 2012 06:49:05 GMT

Hey JRostrom, welcome to the Community.

There doesn't appear to be anyone else using your account at the moment. However, it does look like you've got two accounts - which could cause some problems. See my instructions here to get this sorted.

Re: Someone else is using my Spotify account

alicekj — Tue, 15 May 2012 23:54:17 GMT

Hi, I'm also having the same problem. Is it possible to have my account logged out of all devices being used without deleting my offline playlists? I've already changed my password. Thank you!