topic Re: my mac spotify application doesn't seens premium account in Archived content

my mac spotify application doesn't seens premium account

ricard2k — Sun, 29 Apr 2012 10:16:27 GMT

my iphone app synchronizes list for ofiline mode, but my mac says that this is only for premiun accounts, and ad spots plays continously!

Re: my mac spotify application doesn't seens premium account

Sam — Sun, 29 Apr 2012 10:52:29 GMT

Hi,

Welcome to the Community! Are you logging into your Spotify with the username 'rpr_rpr'? Sounds pretty odd.

Re: my mac spotify application doesn't seens premium account

ricard2k — Sun, 29 Apr 2012 11:06:38 GMT

yes, i'm logging with this username.

I've reinstalled the application, i've deleted the user/Library/cache/com.spotify.* and user/Library/Application support/Spotify folders and problem still here.

Re: my mac spotify application doesn't seens premium account

Sam — Sun, 29 Apr 2012 11:40:32 GMT

Ok cool, I'm going to send an email over in a few minutes. We should be able to sort it.

App does not recognize premium membership

Jovis80 — Sat, 13 Oct 2012 21:10:35 GMT

Please help as I am unable to listen to music from my playlist. Every time I click to the song a pop up icon appears saying that I am not a premium account member. I believe all payments are up to date. Please advise how I can fix the issue.

Re: App does not recognize premium membership

Peter__ — Sat, 13 Oct 2012 21:15:33 GMT

Hey 🙂

Welcome to the community!

Can you just double check to make sure your premium account is active? You can do so from your online account.

Make sure that you are signing in with your premium account, its so easy to accidentally have 2 accounts one from Spotify and one created from Facebook.

If it is and your still having this issue, I will see if I can get a staff member to look into this for you.

Peter

Re: App does not recognize premium membership

Jude — Sat, 13 Oct 2012 21:34:52 GMT

Hi Jovis80,

I had a quick look at your account. As you probably know, the renewal failed a few days ago due to a problem with your card details. You have updated your card details. Now all you need to do is strat the subscription again. You can do that on your subscription page.

Let us know how it goes.