topic Trouble Canceling Subscription in Archived content

Trouble Canceling Subscription

jacobadam1892 — Tue, 01 May 2012 11:29:45 GMT

I am currently trying to change my payment method; however, I will not be able to change the info on my account until it is too late. I want to unsubscribe so that I will not be charged for a late payment. The main problem that I am having is that it says that I am signed in through facebook and to change my password there. I did that and nothing. I read some of the other problems on here and I have applied them to my account but they did not work either. Can somebody please help?

Re: Trouble Canceling Subscription

David — Tue, 01 May 2012 11:38:51 GMT

Hello,

There are a couple of things you could try here -

* Log out of Facebook and then try the process again; or
* Try unsubscribing using a different browser - Google Chrome, Safari, so on.

Re: Trouble Canceling Subscription

jacobadam1892 — Tue, 01 May 2012 11:48:50 GMT

Thank you for your reply. However, I have tried the facebook logout as suggested by another post, then I tried to use a different browser, but it yielded the same results.

Re: Trouble Canceling Subscription

David — Tue, 01 May 2012 11:54:34 GMT

Very strange. Okay, you might need to get in contact with us directly. Click on "About Us" above and then click on "contact form". One of our advisors should be able to help with this.