topic Re: Cannot cancel account in Archived content

Cannot cancel account

hoehnt — Fri, 11 May 2012 15:11:09 GMT

I have just canceled my account for the 3rd time. Every time I cancel I find a month later I am still geting charged. I log in to Spotify and it appears as though my acount is still active. What does it take to cancel a subscription? The only solution I see is to cancel my Visa card.

Re: Cannot cancel account

meahtenoha — Fri, 11 May 2012 16:25:25 GMT

Hi Hoehnt- Welcome to the Spotify Community.

I can see my colleague has just been in touch via the contact form. Please keep an eye on out for another message from us.

Re: Cannot cancel account

Nblackwood — Tue, 25 Sep 2012 05:50:26 GMT

This is happening to me. I csncelled my account more than two weeks ago, and I was charged today for device and my account says it is still active. Even though I have been getting e-mails saying I'm missing out and should come back. Do I need to cancel my credit card too?

Re: Cannot cancel account

Nblackwood — Tue, 25 Sep 2012 05:52:05 GMT

I want my money back!!!

Re: Cannot cancel account

meahtenoha — Tue, 25 Sep 2012 05:54:43 GMT

Nblackwood - As this is a specific payments question we can help best via the contact form.

From there our payments team can email you directly about your account.

Re: Cannot cancel account

andy1966 — Tue, 25 Sep 2012 07:20:23 GMT

This has happened to me too.

Re: Cannot cancel account

Sam — Tue, 25 Sep 2012 08:05:22 GMT

Andy1966 - If that's the case, please fill in the contact form mentioned above.