topic Re: I purchased a premium subscription last night and i still can't listen to music in Archived content

I purchased a premium subscription last night and i still can't listen to music

Arcade22 — Mon, 14 May 2012 10:03:06 GMT

Last night i bought a premium subscription yet i can't listen to music right now. It keeps telling me that i have exceeded my 10 hours listening time and that i need to upgrade my account. I have received an email with a receipt so there is no problem on my side. This pretty awful and i need this fixed now.

Re: I purchased a premium subscription last night and i still can't listen to music

user-removed — Mon, 14 May 2012 10:08:16 GMT

Hey,

Try log out and then log in back from File.

Re: I purchased a premium subscription last night and i still can't listen to music

Arcade22 — Tue, 15 May 2012 18:38:07 GMT

Logging out and in did not work. Re-installing did not work. I tried deleting any local cache i could find and that didn't work. Either Spotify is really buggy or the problem isn't on my side.

Re: I purchased a premium subscription last night and i still can't listen to music

Arcade22 — Tue, 15 May 2012 18:48:52 GMT

Just tried logging in on another computer and it had the same problem. I could listen to music, but there was still ads and i couldn't turn on high-quality streaming because that was a "Premium feature" eventhough my account has a premium subscription.

Please sort this out or at least point me in the direction of someone who actually can, cause the help section is awful

Re: I purchased a premium subscription last night and i still can't listen to music

user-removed — Tue, 15 May 2012 19:30:28 GMT

Hey. I'm not Spotify employee, just Spotify user like you with Community founder title here.

But yes, I can help you.

Just contact viua Contact form and they can help you with this problem.

http://www.spotify.com/about-us/contact/

Also, do you log in with right account? It's maybe worth to try Facebook email and Facebook password combination and Spotify login and Spotify password combination.