topic Re: Spotify Is Unable To Withdraw Funds... in Archived content

Spotify Is Unable To Withdraw Funds...

franknilsson — Thu, 17 May 2012 08:59:39 GMT

Hi there!

Im getting this message "Spotify Is Unable To Withdraw Funds..."

Everything is fine with my credit card!, what do i do?

Regards Frallan

Re: Spotify Is Unable To Withdraw Funds...

Richard — Thu, 17 May 2012 09:04:55 GMT

Hey franknilsson, welcome to the Community.

It looks like this has happened in previous months, but we've kept trying until the payment has been successful.

Please check all of these requirements to ensure everything is processed smoothly.

Re: Spotify Is Unable To Withdraw Funds...

user-removed — Thu, 17 May 2012 09:11:17 GMT

Nordea?

It's good bank, but Spotify does not care about this problem in Spotify's system.

I ask this everytime when someone have problems with payment. Because in this case Nordea declines your payment - because Spotify payment system is badly coded. Nordea is only one bank that cares about customers. Spotify can't send other payment type to Nordea. The right payment type in Internet banking is Internet payment. Spotify does not use this in Internet payments as payment type. Nordea decline it as security thing.

The problem is in SPOTIFY about 2 year, but no one cares. Spotify, wake up! This is bad thing, because I can not renew automatically my Spotify Premium. I need to purchase gift cards. And please, do not response this: "Change bank". I do not want to leave this awesome bank, all works. You should fix your crappy system now, do not let me know change bank anymore.

And yes, I have official respsonse from Nordea.

Re: Spotify Is Unable To Withdraw Funds...

franknilsson — Thu, 17 May 2012 09:16:14 GMT

i've looked through the requirements that you told me, and everything should be fine!

Could it be that i've unknowingly had no money on the card the exact payment day?

Should i be worried that my premuim stops working?

Best regards Frallan

Re: Spotify Is Unable To Withdraw Funds...

Sam — Thu, 17 May 2012 13:03:20 GMT

Hi Fralian,

That may be the reason. I imagine the system will try to take payment again, but I can't guarantee that. If you do hear adverts again, you'll be able to resubscribe from here: www.spotify.com/account/subscription/

Re: Spotify Is Unable To Withdraw Funds...

franknilsson — Thu, 17 May 2012 13:38:17 GMT

Okey! Thank you!

Regards Frallan