topic Re: help.......lost playlists in Archived content

help.......lost playlists

rob34 — Thu, 24 May 2012 11:19:44 GMT

i upgraded to premium a few days ago and now most of my playlists are gone. and 1 in particular is incredibly important to me. I've read something about dual log ins or something? Heelppppp. Please. I'll do anything

Re: help.......lost playlists

Sam — Thu, 24 May 2012 17:14:51 GMT

Rob34 - I've just sent an email to you. Hopefully, it should sort it.

Re: help.......lost playlists

rob34 — Thu, 24 May 2012 17:21:15 GMT

hello. thanks, but the email just sends me back to the message 'i've sent you andn email. Hopefully this will sort it out'

rob 34

Re: help.......lost playlists

Sam — Thu, 24 May 2012 17:42:47 GMT

Just re-sent it. Keep an eye on your inbox.

Re: help.......lost playlists

rob34 — Thu, 24 May 2012 18:01:30 GMT

cool. thanks alot. I'll give it a go later.

Let u know

what do you think caused this?

rob34

Re: help.......lost playlists

rob34 — Fri, 25 May 2012 13:06:56 GMT

thank you SO much.

rob

Re: help.......lost playlists

Sam — Fri, 25 May 2012 15:59:58 GMT

Good to hear it's worked. Can't really say why it happened, I'm afraid. Sworn to secrecy.

Re: help.......lost playlists

user-removed — Sat, 02 Jun 2012 18:31:59 GMT

Hey Sam, I'm having the exact same problem as rob34. Can you help me?

I just upgraded 5 minutes ago and all of my Starred songs and playlists have vanished.

I appreciate any help you can offer.

Thank you!

Re: help.......lost playlists

Sam — Mon, 04 Jun 2012 14:31:25 GMT

DrGoodspeed - Your case is a little different. I'd suggest getting in touch with Customer Support here. Just head to 'About us', then 'Contact Form'. They'll get back to you as soon as they can.

Re: help.......lost playlists

user-removed — Mon, 04 Jun 2012 14:41:24 GMT

Thank you for the info. I just contacted them. I'll let you know how it goes.

Re: help.......lost playlists

rob34 — Sat, 16 Jun 2012 13:57:47 GMT

Help.

It's just happened again! How can I stop this happening? The 1 playlist that I can never ever lose is 'Sadie-not noisy'.

Please help.

rob

Re: help.......lost playlists

rob34 — Mon, 18 Jun 2012 13:10:34 GMT

anybody? please. Sam?

Re: help.......lost playlists

user-removed — Mon, 18 Jun 2012 13:27:20 GMT

Contact customer support. They fixed everything for me. What my issue was, was that I accidentally created two accounts. My normal spotify account I assumed would merge with facebook. it didn't, and I created two. They took care of it and now I'm fine.

Although I lost my username since it was attached to the other account, but I'll get over it .

Re: help.......lost playlists

rob34 — Mon, 18 Jun 2012 13:42:19 GMT

Thanks goodspeed.

Have done.

Fingers crossed.

Re: help.......lost playlists

Sam — Mon, 18 Jun 2012 18:09:22 GMT

Rob34 - I can see Richard got back to you. I hope it's all working nicely.