topic Re: Not getting password email in Archived content

Not getting password email

Al — Sat, 26 May 2012 09:35:46 GMT

I am trying to set up spotify on sonos i request the email so i can set my password but it doesnt come. I have checked junk folders and added the spotify email to safe sender list etc..

When i signed up for the 30 day trial of Premium, i got the email receipt for that, but not the password email

HELP - its driving me crazy

Re: Not getting password email

jonnyman — Thu, 31 May 2012 01:57:58 GMT

The same thing is happening to me. I'm using AOL mail. Checked spam and deleted folders...no email from Spotify.

HELP!

Re: Not getting password email

camstar — Fri, 01 Jun 2012 09:33:58 GMT

Same here! I have send a mail to support. Tried for two days now, checked all the usual suspects...

Re: Not getting password email

Sam — Fri, 01 Jun 2012 10:05:05 GMT

Camstar - I've sent an email over to you. Keep an eye on your inbox.

Re: Not getting password email

Florian-s — Sun, 03 Jun 2012 16:41:55 GMT

Same here! I don't get my password... please send me manually!

Re: Not getting password email

Eancker — Thu, 14 Jun 2012 05:09:15 GMT

I'm having the same problem. Says it sent an email but im not getting them. Any hep?

Re: Not getting password email

1133593226 — Fri, 15 Jun 2012 09:50:31 GMT

It's the same for me. Can you help me please ?

Thanks

Re: Not getting password email

Sam — Fri, 15 Jun 2012 12:30:45 GMT

Florian-s & 1133593226 - Looks like you've been in contact with Customer Support. They should be able to sort it for you.

Eancker - Could you contact Customer Support as well, they'll be able to get one over to you. Just head to 'About us', then 'Contact Form'. They'll get back to you as soon as possible.

Re: Not getting password email

user-removed — Fri, 06 Jul 2012 20:59:38 GMT

Same here How long does it normally takes to get a password?

Re: Not getting password email

Sam — Sat, 07 Jul 2012 09:21:56 GMT

GeorgeMeier - It can take up to 48 hours to get one through. Once requested, please leave it 48 hours before you try again, otherwise it'll restart the process.

Re: Not getting password email

user-removed — Sat, 14 Jul 2012 21:46:16 GMT

Have Sendra à mail, Theo needed some info about my account, everything works now thnx helpdesk

Re: Not getting password email

Farms — Thu, 26 Jul 2012 00:26:21 GMT

Same problem for me.... 48 hours for a password, really?

Can someone get in touch with me and help me sort please? james@incsub.org

Re: Not getting password email

Sam — Thu, 26 Jul 2012 06:50:28 GMT

Farms - Just sending an email over to you now. Keep an eye on your inbox.

Re: Not getting password email

zadey — Thu, 26 Jul 2012 07:37:56 GMT

Email: dragon-x2@live.com

Name:Zadey

new user to spotfiy ,my girlfirend wanted to send songs to me but i didn't get the recover password email and checked online and found you and understand you can send it manualy ,if that so that be great and thank you very much and have a nice day.

Mike.

Re: Not getting password email

Sam — Thu, 26 Jul 2012 07:43:11 GMT

Zadey - You should be able to login with Facebook details. As your account was created through Facebook, you'll need to contact Facebook to change your password. Just head here: https://www.spotify.com/password-reset/

Re: Not getting password email

zadey — Thu, 26 Jul 2012 07:47:39 GMT

well heres the silly thing ,i could't login at first so i tryed to reset my password then found out i could use my facebook password but it didn't work because i already reset it >.> ,so i need a reset maunal please ,Thanks

Mike.

Re: Not getting password email

zadey — Thu, 26 Jul 2012 07:48:01 GMT

Forgot to add i'm not getting the reset password emails.

Re: Not getting password email

Sam — Thu, 26 Jul 2012 09:21:25 GMT

Hi Mike,

We won't send you any password reset link for this account. You'll need to change your password through Facebook. Just click on the link I suggested above, and you should be able to set up a new password.

Re: Not getting password email

jackieleyland — Sun, 29 Jul 2012 17:26:35 GMT

I am also an aol user who is not getting the password email to enable me to use Spotify premium on our TiVo box....extremely frustrating please help. My alternative email (not my facebook log on address) is

wackyjackyc4@hotmail.co.uk

many thanks in advance

Re: Not getting password email

ceramsol — Mon, 30 Jul 2012 14:25:16 GMT

Thank you for Retailer: Spotify Ltd. VAT number: *********** Items bought: 1 month (Spotify Premium) Item price: £8.32 VAT 20.0%: £1.67 Total: £9.99 All prices stated on the receipt are inclusive of VAT (where applicable) and other applicable taxes and fees. We hope you enjoy using Spotify! The Spotify Team This is an automated message, please do not reply.

No email for password received....
Very poor indeed
receipt came through straight were money concerned

customer service seems to second proirity.......
Please forward password to

pete@*********.co.uk

this is an active email account

linked to the facebook email above

why yiu have ti use facebook to login ....
It should be seperate without all this hassle