topic Re: Can't' change password in Archived content

Can't' change password

f-torres — Tue, 29 May 2012 00:57:27 GMT

Hi,

I'm trying to change my password on my spotify account but it says "Another account is already registered with this email address."

What do I do?

Re: Can't' change password

Sam — Tue, 29 May 2012 06:15:18 GMT

F-Torres - I've just had a play with your account, it should now be ok. Just remember to log in with your username 'f-torres' and your Spotify password, and you should be ok. You'll be able to relink your account to Facebook once you're in.

Re: Can't' change password

classegw — Thu, 31 May 2012 06:51:14 GMT

Hi,

having the same problem. Can't even add phone number.

Please help.

Re: Can't' change password

Sam — Thu, 31 May 2012 08:00:24 GMT

Classegw - If you give it another try now, it should work nicely.

Re: Can't' change password

classegw — Thu, 31 May 2012 08:16:09 GMT

Yes, it works.

Thanks 🙂

Re: Can't' change password

swazee — Sat, 14 Jul 2012 02:50:54 GMT

Hello, I am having the same problem

Re: Can't' change password

Caltex — Sat, 14 Jul 2012 09:47:49 GMT

Hi!

Same problem too me

Re: Can't' change password

Sam — Mon, 16 Jul 2012 16:39:45 GMT

Swazee & Caltex - You should now be sorted. Just log in with your usernames 'swazee' and 'caltex75' and you should be ok.

Let me know if you continue to have trouble.

Re: Can't' change password

Joppeland — Tue, 17 Jul 2012 10:17:57 GMT

Hi!

I´m also having the same problem, would love some help to change my password.

// Joppe

Re: Can't' change password

Sam — Tue, 17 Jul 2012 15:59:13 GMT

Hi Joppe,

You should be able to change your password from here.

If you have any more difficulty, it's worth contacting our Customer Support, as we'd need to take some security details to get a new one out to you. Just go here.

Re: Can't' change password

fixxer — Fri, 20 Jul 2012 08:40:00 GMT

Hi! I have the same problem, can't change my password because the site says: "Another account is already registered with this email address. " Please help me :-( /Peter

Re: Can't' change password

meahtenoha — Fri, 20 Jul 2012 09:02:37 GMT

Hi fixxer - You're most likely having trouble because you've got two accounts on our system.

Not to fret. I've removed the duplicate that was linked to your Facebook account. From now on, please always sign in with your 'fixxer' username. Please try to reset your password again via https://www.spotify.com/password-reset/

Re: Can't' change password

fixxer — Fri, 20 Jul 2012 09:05:09 GMT

Hi! Thanks for the fast reply! Now it worked

Re: Can't' change password

MrBojangles — Sat, 21 Jul 2012 13:17:27 GMT

Hi I'm having the same problem. Can't change password - says email already registered to another user. Any help much appreciated!

Re: Can't' change password

meahtenoha — Sat, 21 Jul 2012 13:34:42 GMT

Hey MrBojangles - The same thing has happened here--you've just got two accounts.

I've now removed that duplicate linked to your Facebook. Please give that reset another go.

Re: Can't' change password

MrBojangles — Sat, 21 Jul 2012 16:07:07 GMT

Many thanks Meredith, it worked!

Re: Can't' change password

Benn14 — Tue, 31 Jul 2012 20:46:40 GMT

Hi,

I am having trouble logging into my account, have requested a new password with my username Benn14 but have not received the email, someone recently was trying to hack my facebook account, would this affect where my password is sent?

Thanks

Re: Can't' change password

meahtenoha — Wed, 01 Aug 2012 06:11:32 GMT

Hi Benn14 - You haven't received a password reset email because you opened your account via Facebook.

This means your login details are the same for Facebook. Just enter your email address as your username along with your FB password.

Re: Can't' change password

twistypigeon — Thu, 16 Aug 2012 14:56:01 GMT

Hi, I'm having a similar problem. Editing my profile on spotify.com and am told that "Another account is already registered with this email address" I don't recall whether I have ever connected FB to this account as I always use my spotify credentials to log in, but I may have done. If a mod or support person could take a look and sort it out it would be much appreciated. Many thanks!

Re: Can't' change password

Richard — Thu, 16 Aug 2012 14:58:15 GMT

@twistypigeon wrote:
Hi, I'm having a similar problem. Editing my profile on spotify.com and am told that "Another account is already registered with this email address" I don't recall whether I have ever connected FB to this account as I always use my spotify credentials to log in, but I may have done. If a mod or support person could take a look and sort it out it would be much appreciated. Many thanks!

Just fill in our contact form with the email you need to use, and we'll sort this out with you.