topic Re: Charged Twice for One Subscription in Archived content

Charged Twice for One Subscription

itschinatown — Thu, 31 May 2012 22:14:10 GMT

I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.

Re: Charged Twice for One Subscription

user-removed — Thu, 31 May 2012 22:40:47 GMT

Hey Spotify can use your double Premium for another month and you be charged again after those double months. You can also receive a full refund of second Premium month. Just write here how you like it be. Spotify employee can then do right things for you in no time.

Re: Charged Twice for One Subscription

itschinatown — Thu, 31 May 2012 22:50:05 GMT

Would prefer a refund, now I'm kind of nervous I'm going to be charged another double $9.99 when this month is over if I don't get this taken care of.

Re: Charged Twice for One Subscription

user-removed — Thu, 31 May 2012 23:12:29 GMT

Thank you. I notified Spotify employee. He take a look into this today.

Re: Charged Twice for One Subscription

Sam — Fri, 01 Jun 2012 06:32:22 GMT

Itschinatown - I understand my colleague emailed back to you a few days ago. Did you not receive this? Can you check your junk filters for us, it may have gone here.

I'll send you another, just in case.

Re: Charged Twice for One Subscription

wowpoetry — Fri, 15 Jun 2012 23:03:25 GMT

@itschinatown wrote:

I recently upgraded my free membership to Premium, and was charged twice ($9.99 and $9.99) for it. I sent a help request over a week ago and haven't received a thing regarding it.

HI, I had the same thing happen to me today, well, i reinstated my Premium Membership, but I was charged twice. My biggest problem was that it charged my paypal instead of my cradit card that I had JUST changed the payment option to! I have no money in my paypal, so it's going to pull it from my bank acct and make me bounce a check!! Is there a way to refund that quickly and charge the correct payment?? I would really appreciate the help!

Re: Charged Twice for One Subscription

Sam — Mon, 18 Jun 2012 16:35:14 GMT

Wowpoetry - I can see Richard helped you out here. Hope it's all working nicely.

Re: Charged Twice for One Subscription

nairodx77 — Thu, 21 Jun 2012 15:05:53 GMT

Same pb for me !

Please could someone tell me how should i procede to get my money back ?

Contact form doesnt work !

thks

Re: Charged Twice for One Subscription

shastawalton — Mon, 06 Aug 2012 12:29:46 GMT

I am also being charged twice and would like to get a refund asap.

Re: Charged Twice for One Subscription

Sam — Mon, 06 Aug 2012 13:28:34 GMT

Shastawalton - Just get in touch with our payments team here: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

They'll get back to you as soon as they can.

Re: Charged Twice for One Subscription

abi_s — Tue, 07 Aug 2012 09:49:04 GMT

Hi,

I have had the same problem and sent a contact form 3 days ago. Have been charged double for 3 moths now!

I really want this sorted soon and don't want to be paying double. It's concerning how many people on this forum have had problems cancelling payments or getting refunds.

Thanks.

Re: Charged Twice for One Subscription

Sam — Tue, 07 Aug 2012 11:39:06 GMT

Abi_s - The payments team will get to you as soon as they can. They're a nice, fair bunch, so don't be too concerned.

Re: Charged Twice for One Subscription

markomac316 — Fri, 21 Sep 2012 07:48:44 GMT

Hi guys for some reason I have been charged twice as well #(9.99) through PayPal. Anything I can do to get this refunded?

Re: Charged Twice for One Subscription

Sam — Fri, 21 Sep 2012 11:18:12 GMT

Markomac316 - If you contact our payments team, we'll be able to look into it.