topic Re: E-card - No code or mail in Archived content

E-card - No code or mail

magiv — Fri, 01 Jun 2012 17:35:18 GMT

Hi!

I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged.

I contacted support but still, My issue isn't solved.

In my opinion that is not a sign of a good support-department.

Re: E-card - No code or mail

Richard — Fri, 01 Jun 2012 18:37:01 GMT

Hey magiv, welcome to the Community.

Sorry to hear you didn't get the code through, I'm sure it's just got held up somewhere. Do you have a reference number for your case with our support team so I can chase this up?

Re: E-card - No code or mail

magiv — Fri, 01 Jun 2012 23:14:46 GMT

Thanks.

Case #: 465461 is the number.

Re: E-card - No code or mail

Richard — Mon, 04 Jun 2012 09:27:28 GMT

I've sent you a fresh email on this. That should sort everything out.

lost account

edvin78 — Wed, 13 Jun 2012 18:48:04 GMT

i created two tickets, can you solve them for me? i have been hacked and my email has been changed so i cant change password

my tickest is

491121.

and the orher one is:

491170.

kind regards: edvin78

Re: lost account

Richard — Thu, 14 Jun 2012 08:00:05 GMT

Hey edvin78, welcome to the Community. I'll make sure this gets followed up.

Re: E-card - No code or mail

magiv — Thu, 14 Jun 2012 08:52:51 GMT

Thanks!

It did work at last.

Re: E-card - No code or mail

mikes — Mon, 13 Aug 2012 14:59:05 GMT

Richard,

I am having a similar problem. I sent two 6 month subcriptions of premium to two of my co workers. I never got a reciept and they never recieved the ecards. Please help as soon as possible. Thanks

Re: E-card - No code or mail

Richard — Mon, 13 Aug 2012 15:06:20 GMT

@mikes wrote:

Richard,

I am having a similar problem. I sent two 6 month subcriptions of premium to two of my co workers. I never got a reciept and they never recieved the ecards. Please help as soon as possible. Thanks

As this is a payment issue you'll need to just get in touch via our contact form on this. We'll be in touch as soon as we can.

Re: E-card - No code or mail

melodacious2911 — Wed, 05 Dec 2012 19:15:10 GMT

Today I purchased an e-card with one month spotify premium for my friend. She received the email and downloaded spotify to her phone. She also received an email that said "thank you for using your spotify prepaid premium code". When she went to use spotify on her phone, only radio would play and it told her she did not have spotify premium so she could not listen to anything else. She logged out then back in. She uninstalled then reinstalled spotify. Nothing is working and it keeps telling her she can only listen to radio! This is very frustrating!!!

Re: E-card - No code or mail

clockfire — Sat, 04 Oct 2014 16:23:01 GMT

I have the same problem as magiv and wondered if my issue could be the same? - That the code just got held up.

Re: E-card - No code or mail

Peter__ — Sun, 05 Oct 2014 12:53:00 GMT

@clockfire - Did you definitely complete the eCard process? After you have paid you get to a confirmation screen which then asks you do you wish to email the code or print it, it won't be sent unless you choose that option.

Best thing to do is to get in touch with the customer services team directly using the online contact form and they should be able to resend it for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Re: E-card - No code or mail

j3sp3r96 — Sun, 09 Nov 2014 11:09:00 GMT

Please help me i didnt receive a code in my e card

Re: E-card - No code or mail

Peter__ — Sun, 09 Nov 2014 11:35:41 GMT

@j3sp3r96 - The eCard should contain the code as part of a link in the message. The last section of the link is the code if you look at it. 😉

Re: E-card - No code or mail

j3sp3r96 — Sun, 09 Nov 2014 12:40:01 GMT

Thank you so much!

Re: E-card - No code or mail

kbrait — Sun, 09 Nov 2014 19:02:08 GMT

Hello,

I had a similar problem where I was sent an E-Card and could not find the activation code to initiate service. Curious, how do I go about finding this code? My Spotify Case is # 02012937: Redeeming my Spotify gift card.

Thanks,

Kelsey

Re: E-card - No code or mail

maxlies — Fri, 28 Nov 2014 17:47:26 GMT

I'm having a similar problem. I purchased a one month e-card and it never came with a code. My case number is 02088878. Thanks!

Re: E-card - No code or mail

Peter__ — Fri, 28 Nov 2014 17:49:56 GMT

@maxlies - How long ago did you open that case?

Re: E-card - No code or mail

user-removed — Thu, 01 Oct 2015 00:40:42 GMT

I have the same problem. I bought a six-month e-card last night. My debit card got charged for it, but I got no receipt, and no e card.

My case number is 03723129.

Would absolutely love any help!