topic Re: Subscription and play issue in Archived content

Subscription and play issue

Annieuncovered — Sun, 10 Jun 2012 07:06:17 GMT

Not really sure what I'm doing wrong, I had the 30day free trial on my iPhone and upgraded to Unlimited. Since then I haven't been able to play any music. All my songs have disappeared and everytime I search for a new one, (it's not highlighted) and tap it I get a pop up saying I need premium!! What's going on?

Re: Subscription and play issue

Sam — Sun, 10 Jun 2012 10:14:09 GMT

Hi,

Welcome to the Community. Are you logging in on a mobile device at all? If you are, you'll need a Premium subscription in order to listen to music on the go.

You can see the differences between Spotify Unlimited and Premium here: http://www.spotify.com/get-spotify/overview/

Re: Subscription and play issue

Annieuncovered — Sun, 10 Jun 2012 13:47:17 GMT

So what exactly have I paid for because I have none of the things unlimited says it has. I only have access to seeing the what's new page, everything else isn't highlighted so I can't do anything. It's exactly the same as what happened when my free trial ended

Re: Subscription and play issue

Sam — Sun, 10 Jun 2012 14:06:54 GMT

You've paid for Spotify Unlimited. This subscription allows an unlimited amount of music to be streamed to your computer, totally ad free. Spotify Premium will allow this, as well as the ability to use Spotify on your mobile device, make your music available offline and a number of other extra features.

The trial you had would have been for Spotify Premium, so it would have given you access on your phone. As you now have an Unlimited subscription, you won't currently be able to stream any music on your phone.

If you'd like to upgrade, and get Spotify going on your phone, just head here: www.spotify.com/account/subscription/

Re: Subscription and play issue

Annieuncovered — Mon, 11 Jun 2012 20:51:25 GMT

If I upgrade now, will I have to pay the full £9.99 or will I just have to pay on top of the 4.99 I've paid and not used?

Re: Subscription and play issue

Sam — Tue, 12 Jun 2012 12:30:10 GMT

Your Premium status will start immediately when you upgrade, but you will not be charged at that point. Instead, the remaining Unlimited subscription time will be halved and given to you as Premium.

This means that your renewal date will be brought forward to a new date. When your converted subscription time has expired you will be charged at the Premium subscription rate.