topic Spotify, help! in Archived content

Spotify, help!

Kelyramey — Sat, 16 Jun 2012 16:05:56 GMT

I got a new credit card and put it in today. All my playlist are showing and workin on the computer but on my phone it says I have to pay for premium content. Moderators, please help! I'm at the beach with no music!! 🙂 I love Spotify!

Re: Spotify, help!

Kelyramey — Sat, 16 Jun 2012 16:10:07 GMT

Dang. Just heard a commercial on the computer. Maybe it takes time for the charge to complete? It's been about an hour.

Re: Spotify, help!

Richard — Sat, 16 Jun 2012 16:17:14 GMT

Hey kelyramey, welcome to the Community.

I've had a look at your account and it seems we've had a little trouble taking the payment. Could you check the details are all correct and try resubscribing?

Re: Spotify, help!

Kelyramey — Sat, 16 Jun 2012 16:31:27 GMT

I put a new card in and thought it would charge it. I didn't know you had to subscribe again...I felt like that would give me another account. I think it's worked, it went in and chose the premium.

Re: Spotify, help!

Richard — Sat, 16 Jun 2012 16:33:12 GMT

Ah yes, we don't start taking the money straight away unless you tell us to. I can imagine we'd run into problems if we did that.

But it looks like you're back up and running with Premium now, enjoy.